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Calabrio Advanced Reporting vs Toky: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Calabrio Advanced Reporting medium Failure Risk for Toky medium
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Comparison Summary

This comparison report of Calabrio Advanced Reporting vs. Toky is based on a specific set of business needs and context. The comparison uses 1914 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Calabrio Advanced Reporting and Toky

Calabrio Advanced Reporting, and Toky belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Calabrio Advanced Reporting covers Competitive Intelligence with Omnichannel, Engagement Management with Omnichannel, Loyalty Management with Website, Collaboration, etc.

Toky focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.

"To get the best from your employees, think about the culture that supports them. " - Daniel Acosta

"We are incredibly happy with Toky. We have tried so many VOIP providers and none come close to Toky in terms of speed of setup. Within 10 minutes we had a viable phone solution, and we were customers. " - Adrian G

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Calabrio Advanced Reporting

Focus area

Software Failure Risk

  • medium

logo Toky

Focus area

Toky is better than Calabrio Advanced Reporting for

Software Failure Risk

  • medium

About

Business Intelligence for the Contact Center | Calabrio Advanced Reporting

Toky | Business Phone System & Integrated VoIP Service

Financials

M&A

SEED

Business Need

Total Processes
(we found evidences for)

16

35

Total Goals
(we found evidences for)

3

7

Top Processes

Evidences indicate better relative satisfaction

competitive intelligence

Read Reviews (12)

Read Reviews (0)

engagement management

Read Reviews (3)

Read Reviews (14)

engaging and following up

Read Reviews (1)

Read Reviews (7)

loyalty management

Read Reviews (3)

Read Reviews (0)

communication management

Read Reviews (3)

Read Reviews (54)

sending & publishing communications

Read Reviews (3)

Read Reviews (39)

collaboration

Read Reviews (3)

Read Reviews (9)

generation of new leads

Read Reviews (1)

Read Reviews (5)

call transcription

Read Reviews (0)

Read Reviews (24)

sales call management

Read Reviews (0)

Read Reviews (188)

call transcription

Read Reviews (0)

Read Reviews (24)

helpdesk management

Read Reviews (0)

Read Reviews (124)

contact list management

Read Reviews (0)

Read Reviews (44)

workflow management

Read Reviews (0)

Read Reviews (9)

training & onboarding

Read Reviews (0)

Read Reviews (4)

sales document management

Read Reviews (0)

Read Reviews (3)

campaign management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Build brand awareness

  • Increase sales & revenue

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve digital and social presence

  • Build brand awareness

  • Improve consistency

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • website

  • e-mail

  • chat

  • Whatsapp

  • user generated content

  • blogs

  • mobile

  • offline

  • Slack

  • point of sale

  • video

  • events

  • trade shows

  • on premises

  • See 13 more

  • phone calls

  • text SMS

  • website

  • e-mail

  • chat

  • Whatsapp

  • user generated content

  • blogs

  • mobile

  • offline

  • Slack

  • point of sale

  • video

  • events

  • trade shows

  • on premises

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

No Data

{{{rsh_C_1}}}

medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting