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Compare CallJourney vs ABSTRAKT

Failure Risk Guidance Security Report ?

Failure Risk for CallJourney medium Failure Risk for ABSTRAKT medium
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Comparison Summary

For CallJourney vs ABSTRAKT comparison, Our AI algorithm looked at 670 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CallJourney and ABSTRAKT to solve their respective business needs.

Pros and cons of CallJourney and ABSTRAKT

CallJourney is more suited to businesses that require Customer Feedback Management with Phone Calls and Engagement Management where as ABSTRAKT is focused towards Sales Call Management with Phone Calls and Coaching with Phone Calls .

logo CallJourney

Focus area

CallJourney is better than ABSTRAKT for

Software Failure Risk

  • medium

logo ABSTRAKT

Focus area

Software Failure Risk

  • medium

About

CallJourney | AI Powered Conversation Analytics Solution

Real-Time Conversational Intelligence, Improving Call Outcomes

Age

2020

Financials

Business Need

Total Processes
(we found evidences for)

42

14

Total Goals
(we found evidences for)

8

2

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (36)

Read Reviews (0)

measuring net promoter score

Read Reviews (19)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (9)

Read Reviews (0)

engagement management

Read Reviews (33)

Read Reviews (1)

engaging and following up

Read Reviews (26)

Read Reviews (1)

sales call management

Read Reviews (17)

Read Reviews (20)

call recording

Read Reviews (8)

Read Reviews (4)

call analytics

Read Reviews (5)

Read Reviews (12)

call transcription

Read Reviews (2)

Read Reviews (0)

contact list management

Read Reviews (7)

Read Reviews (0)

market research

Read Reviews (7)

Read Reviews (0)

conversion management

Read Reviews (6)

Read Reviews (0)

communication management

Read Reviews (6)

Read Reviews (3)

tracking & monitoring communications

Read Reviews (1)

Read Reviews (3)

loyalty management

Read Reviews (6)

Read Reviews (0)

customise loyalty program

Read Reviews (6)

Read Reviews (0)

training & onboarding

Read Reviews (4)

Read Reviews (1)

lead qualification

Read Reviews (3)

Read Reviews (0)

bundling of products

Read Reviews (3)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve ROI

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve brand engagement

  • Manage risk

  • Scale best practices

  • Enter new markets internationally or locally

  • See 5 more

  • Acquire customers

  • Shorten ramp up time

Top Channels

Channels Used

  • phone calls

  • user generated content

  • blogs

  • video

  • See 1 more

  • phone calls

  • user generated content

  • blogs

  • video

  • See 1 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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No Data

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Security & Privacy Risk

medium

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No Data

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Integration Risk

medium

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medium

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Migration Risk

No Data

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No Data

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting