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Compare CallJourney vs Voyc

Failure Risk Guidance Security Report ?

Failure Risk for CallJourney medium Failure Risk for Voyc medium
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Comparison Summary

For CallJourney vs Voyc comparison, Our AI algorithm looked at 803 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CallJourney and Voyc to solve their respective business needs.

Pros and cons of CallJourney and Voyc

CallJourney is more suited to businesses that require Customer Feedback Management with Phone Calls and Engagement Management where as Voyc is focused towards Sales Call Management with Phone Calls and Coaching with Phone Calls .

logo CallJourney

Focus area

Software Failure Risk

  • medium

logo Voyc

Focus area

Software Failure Risk

  • medium

About

CallJourney | AI Powered Conversation Analytics Solution

Speech Analytics QM Solution

Age

2018

Financials

PRE-SEED

Business Need

Total Processes
(we found evidences for)

42

29

Total Goals
(we found evidences for)

8

5

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (36)

Read Reviews (7)

measuring net promoter score

Read Reviews (19)

Read Reviews (1)

measuring customer satisfaction

Read Reviews (9)

Read Reviews (6)

engagement management

Read Reviews (33)

Read Reviews (10)

engaging and following up

Read Reviews (26)

Read Reviews (2)

sales call management

Read Reviews (17)

Read Reviews (13)

call recording

Read Reviews (8)

Read Reviews (9)

call analytics

Read Reviews (5)

Read Reviews (2)

call transcription

Read Reviews (2)

Read Reviews (0)

contact list management

Read Reviews (7)

Read Reviews (1)

market research

Read Reviews (7)

Read Reviews (0)

conversion management

Read Reviews (6)

Read Reviews (0)

communication management

Read Reviews (6)

Read Reviews (1)

loyalty management

Read Reviews (6)

Read Reviews (2)

customise loyalty program

Read Reviews (6)

Read Reviews (2)

training & onboarding

Read Reviews (4)

Read Reviews (0)

lead qualification

Read Reviews (3)

Read Reviews (0)

bundling of products

Read Reviews (3)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (0)

Read Reviews (4)

social media analytics

Read Reviews (0)

Read Reviews (5)

social media management

Read Reviews (0)

Read Reviews (5)

social media analytics

Read Reviews (0)

Read Reviews (5)

helpdesk management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve ROI

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve brand engagement

  • Manage risk

  • Scale best practices

  • Enter new markets internationally or locally

  • See 5 more

  • Enhance customer relationships

  • Improve efficiency

  • Manage risk

  • Acquire customers

  • Increase sales & revenue

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • offline

  • point of sale

  • social media

  • promotions

  • omnichannel

  • See 3 more

  • phone calls

  • offline

  • point of sale

  • social media

  • promotions

  • omnichannel

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

No Data

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No Data

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting