Comparison Summary
This comparison report of Callminer Eureka vs. Aircall.io is based on a specific set of business needs and context. The comparison uses 4167 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Callminer Eureka and Aircall.io
Callminer Eureka, Aircall.io, Call Logic, VCC Live®, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Callminer Eureka covers Engagement Management with Phone Calls, Coaching with Phone Calls, Contact List Management with Phone Calls, Sales Call Management with Phone Calls, etc.
Aircall.io focuses on Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.
"We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total ca...ll and everything that happened on the line. " - Tracy Dudek
"The setup and configuration of Aircall is a dream. It’s so easy to create new numbers, set up IVRs, and change people around to different teams if needed. " - Sara Tiffany
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Eureka's Speech Analytics Software Platform | CallMiner
Aircall | Cloud Call Center Software & Business Phone System
Financials
SERIES F
SERIES B
Business Need
Total Processes
(we found evidences for)
35
79
Total Goals
(we found evidences for)
8
15
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Improve brand engagement
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Increase average basket value
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Scale best practices
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Improve ROI
- See 5 more
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Improve efficiency
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Enter new markets internationally or locally
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Scale best practices
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Build brand awareness
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Improve visibility
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Grow market share
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Launch new products
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Improve ROI
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Improve internal communications
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Improve brand engagement
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Improve stakeholder relations
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Improve consistency
- See 12 more
Top Channels
Channels Used
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phone calls
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mobile
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offline
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e-mail
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chat
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user generated content
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blogs
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events
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trade shows
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website
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mobile app
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point of sale
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video
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omnichannel
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Slack
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social media
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text SMS
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on premises
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promotions
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Twitter
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mass media
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television
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Skype
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print media
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magazine
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movies
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display advertisement
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LinkedIn
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causes and charity
- See 26 more
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phone calls
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mobile
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offline
-
e-mail
-
chat
-
user generated content
-
blogs
-
events
-
trade shows
-
website
-
mobile app
-
point of sale
-
video
-
omnichannel
-
Slack
-
social media
-
text SMS
-
on premises
-
promotions
-
Twitter
-
mass media
-
television
-
Skype
-
print media
-
magazine
-
movies
-
display advertisement
-
LinkedIn
-
causes and charity
- See 26 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
