cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Callminer Eureka vs Exotel: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Callminer Eureka low Failure Risk for Exotel low
Know More

Comparison Summary

This comparison report of Callminer Eureka vs. Exotel is based on a specific set of business needs and context. The comparison uses 2365 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Callminer Eureka and Exotel

Callminer Eureka, Exotel, Call Logic, Vonage Contact Center, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Callminer Eureka covers Engagement Management with Phone Calls, Coaching with Phone Calls, Contact List Management with Phone Calls, Sales Call Management with Phone Calls, etc.

Exotel focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Phone Calls, etc.

"We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little disp...ute of the facts. Also agents can get out ahead of the process by observing their scores before they speak with their supervisor. " - Adam McCord

"We’ve been using Exotel since BookRyde’s first baby step. It has really helped us implement and run SMS solutions seamlessly. Moreover, their prominent support has really helped us scale our communication. " - Raju Pardeshi

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Callminer Eureka

Focus area

Software Failure Risk

  • low

logo Exotel

Focus area

Exotel is better than Callminer Eureka for

Software Failure Risk

  • low

About

Eureka's Speech Analytics Software Platform | CallMiner

Cloud Communication APIs for Calls, SMS, User verifications and more

Financials

SERIES F

SERIES D

Business Need

Total Processes
(we found evidences for)

35

50

Total Goals
(we found evidences for)

8

11

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (49)

Read Reviews (49)

engaging and following up

Read Reviews (24)

Read Reviews (29)

coaching

Read Reviews (20)

Read Reviews (18)

sales call management

Read Reviews (15)

Read Reviews (171)

call recording

Read Reviews (7)

Read Reviews (132)

call scoring

Read Reviews (3)

Read Reviews (2)

call analytics

Read Reviews (2)

Read Reviews (19)

contact list management

Read Reviews (12)

Read Reviews (13)

customer feedback management

Read Reviews (8)

Read Reviews (13)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (2)

social media management

Read Reviews (7)

Read Reviews (9)

social media analytics

Read Reviews (7)

Read Reviews (8)

performance management

Read Reviews (6)

Read Reviews (0)

communication management

Read Reviews (6)

Read Reviews (68)

tracking & monitoring communications

Read Reviews (6)

Read Reviews (63)

helpdesk management

Read Reviews (5)

Read Reviews (79)

sales document management

Read Reviews (2)

Read Reviews (4)

contract management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (1)

Read Reviews (3)

training & onboarding

Read Reviews (1)

Read Reviews (13)

workflow management

Read Reviews (0)

Read Reviews (3)

products & pricelist management

Read Reviews (0)

Read Reviews (13)

customer case management

Read Reviews (0)

Read Reviews (7)

conference call management

Read Reviews (0)

Read Reviews (2)

relationship management

Read Reviews (0)

Read Reviews (2)

conversion management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve brand engagement

  • Increase average basket value

  • Scale best practices

  • Improve ROI

  • See 5 more

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Grow market share

  • Improve efficiency

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • offline

  • point of sale

  • website

  • e-mail

  • mobile

  • mass media

  • radio

  • events

  • trade shows

  • mobile app

  • video

  • social media

  • chat

  • Skype

  • promotions

  • on premises

  • See 15 more

  • phone calls

  • text SMS

  • offline

  • point of sale

  • website

  • e-mail

  • mobile

  • mass media

  • radio

  • events

  • trade shows

  • mobile app

  • video

  • social media

  • chat

  • Skype

  • promotions

  • on premises

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting