Callminer Eureka vs Toky: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Callminer Eureka low Failure Risk for Toky medium

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Comparison Summary

This comparison report of Callminer Eureka vs. Toky is based on a specific set of business needs and context. The comparison uses 2241 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Callminer Eureka and Toky

Callminer Eureka, Toky, Call Logic, Vonage Contact Center, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Callminer Eureka covers Engagement Management with Phone Calls, Coaching with Phone Calls, Contact List Management with Phone Calls, Sales Call Management with Phone Calls, etc.

Toky focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.

"We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics ...was like going from being in a cave with a flashlight to having a 5,000 watt light bulb! " - Molly Sollie

"The integrations offered as well as the amazing support are some of the best parts for sure. The team were always quick to work on the resolution of any issues that we ran into and provided feedback on the progress made. It was also great that they ...were willing to add some tiny custom features for us even though it was not something that was initially offered. It also seems like the team is always working on adding new features which is always appreciated. " - Mitchell W

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Callminer Eureka

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Toky

Focus area

Toky is better than Callminer Eureka for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

About

Eureka's Speech Analytics Software Platform | CallMiner

Toky | Business Phone System & Integrated VoIP Service

Financials

SERIES F

SEED

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (49)

Read Reviews (14)

engaging and following up

coaching

sales call management

call recording

call scoring

call analytics

contact list management

Read Reviews (12)

Read Reviews (44)

customer feedback management

Read Reviews (8)

Read Reviews (1)

performance management

Read Reviews (6)

Read Reviews (0)

communication management

Read Reviews (6)

Read Reviews (54)

tracking & monitoring communications

Read Reviews (6)

Read Reviews (13)

helpdesk management

Read Reviews (5)

Read Reviews (124)

sales document management

contract management

generation of new leads

Read Reviews (1)

Read Reviews (5)

training & onboarding

Read Reviews (1)

Read Reviews (4)

campaign management

Read Reviews (1)

Read Reviews (3)

workflow management

collaboration

telemarketing

SeealllessActivities

Top Goals

Goals Achieved

Increase sales & revenue
Enhance customer relationships
Acquire customers
Improve efficiency
Improve brand engagement
Increase average basket value
Scale best practices
Improve ROI
See 5 more

Increase sales & revenue
Improve internal communications
Acquire customers
Enhance customer relationships
Improve digital and social presence
Build brand awareness
Improve consistency
See 4 more

Top Channels

Channels Used

phone calls
text SMS
website
e-mail
chat
Whatsapp
user generated content
blogs
mobile
offline
Slack
point of sale
video
events
trade shows
on premises
See 13 more

phone calls
text SMS
website
e-mail
chat
Whatsapp
user generated content
blogs
mobile
offline
Slack
point of sale
video
events
trade shows
on premises
See 13 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Callminer Eureka vs Toky: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Comparison Summary

This comparison report of Callminer Eureka vs. Toky is based on a specific set of business needs and context. The comparison uses 2241 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Callminer Eureka and Toky

Callminer Eureka, Toky, Call Logic, Vonage Contact Center, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Callminer Eureka covers Engagement Management with Phone Calls, Coaching with Phone Calls, Contact List Management with Phone Calls, Sales Call Management with Phone Calls, etc.

Toky focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Callminer Eureka

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Toky

Focus area

Toky is better than Callminer Eureka for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Callminer Eureka

Get a personalised risk report for Toky

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.