Comparison Summary
Introducing CallRail and VoiceOps
CallRail, VoiceOps, Chorus by ZoomInfo, Salesken, etc., belong to a category of solutions that help Conversation Intelligence. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
CallRail covers Communication Management with Phone Calls, Sales Call Management with Phone Calls, Advertisement with Phone Calls, Campaign Management with Phone Calls, etc.
VoiceOps focuses on Sales Coaching with Phone Calls, Contact Center Performance Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management with Phone Calls, etc.
"CallRail makes things easier for our team, and we're able to provide even more comprehensive reporting for our clients. " - Megan VanDerSnick
"A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’v...e worked in QA off and on in a call center environment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent. " - Greg
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
CallRail | Tracking and analytics for phone calls and web forms
AI coaching and training platform for call centers
Age
2011
Financials
SERIES A
SERIES A
Business Need
Total Processes
(we found evidences for)
81
28
Total Goals
(we found evidences for)
14
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve ROI
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Enter new markets internationally or locally
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Grow market share
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Improve visibility
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Improve efficiency
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Improve digital and social presence
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Improve brand engagement
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Build brand awareness
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Scale best practices
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Improve consistency
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Improve internal communications
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Increase sales & revenue
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Improve ROI
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Improve efficiency
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Acquire customers
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Scale best practices
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Shorten ramp up time
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Improve consistency
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Enhance customer relationships
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Top Channels
Channels Used
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phone calls
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user generated content
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blogs
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offline
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on premises
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phone calls
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user generated content
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blogs
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offline
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on premises
- See 2 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
