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CallRail vs VoiceOps: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for CallRail medium Failure Risk for VoiceOps medium
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Comparison Summary

This comparison report of CallRail vs. VoiceOps is based on a specific set of business needs and context. The comparison uses 9145 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing CallRail and VoiceOps

CallRail, VoiceOps, Chorus by ZoomInfo, Salesken, etc., belong to a category of solutions that help Conversation Intelligence. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

CallRail covers Communication Management with Phone Calls, Sales Call Management with Phone Calls, Advertisement with Phone Calls, Campaign Management with Phone Calls, etc.

VoiceOps focuses on Sales Coaching with Phone Calls, Contact Center Performance Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management with Phone Calls, etc.

"CallRail makes things easier for our team, and we're able to provide even more comprehensive reporting for our clients. " - Megan VanDerSnick

"It s the best training tool I have ever seen. " - Andy Groher

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo CallRail

Focus area

CallRail is better than VoiceOps for

Software Failure Risk

  • medium

logo VoiceOps

Focus area

VoiceOps is better than CallRail for

Software Failure Risk

  • medium

About

CallRail | Tracking and analytics for phone calls and web forms

AI coaching and training platform for call centers

Age

2011

Financials

SERIES A

SERIES A

Business Need

Total Processes
(we found evidences for)

81

28

Total Goals
(we found evidences for)

14

8

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (930)

Read Reviews (40)

call recording

Read Reviews (743)

Read Reviews (19)

call analytics

Read Reviews (137)

Read Reviews (2)

call transcription

Read Reviews (15)

Read Reviews (15)

call scoring

Read Reviews (8)

Read Reviews (2)

call searching

Read Reviews (7)

Read Reviews (0)

communication management

Read Reviews (923)

Read Reviews (10)

tracking & monitoring communications

Read Reviews (905)

Read Reviews (9)

sending & publishing communications

Read Reviews (16)

Read Reviews (0)

advertisement

Read Reviews (334)

Read Reviews (0)

campaign management

Read Reviews (260)

Read Reviews (0)

campaign monitoring

Read Reviews (95)

Read Reviews (0)

campaign analytics

Read Reviews (13)

Read Reviews (0)

helpdesk management

Read Reviews (119)

Read Reviews (46)

lead tracking

Read Reviews (100)

Read Reviews (0)

generation of new leads

Read Reviews (86)

Read Reviews (0)

social media management

Read Reviews (66)

Read Reviews (0)

social media analytics

Read Reviews (55)

Read Reviews (0)

managing social media account

Read Reviews (5)

Read Reviews (0)

engagement management

Read Reviews (57)

Read Reviews (0)

engaging and following up

Read Reviews (45)

Read Reviews (0)

contact list management

Read Reviews (34)

Read Reviews (1)

conversion management

Read Reviews (34)

Read Reviews (1)

lead qualification

Read Reviews (18)

Read Reviews (1)

lead qualification: behavioural

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (15)

Read Reviews (2)

lifetime value management

Read Reviews (10)

Read Reviews (1)

workflow management

Read Reviews (10)

Read Reviews (1)

sales document management

Read Reviews (7)

Read Reviews (0)

contract management

Read Reviews (4)

Read Reviews (0)

proposal & quote management

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (7)

Read Reviews (1)

business development

Read Reviews (6)

Read Reviews (0)

customer feedback management

Read Reviews (5)

Read Reviews (1)

revenue cycle management

Read Reviews (5)

Read Reviews (0)

follower management

Read Reviews (3)

Read Reviews (0)

products & pricelist management

Read Reviews (3)

Read Reviews (0)

international marketing

Read Reviews (3)

Read Reviews (0)

competitive intelligence

Read Reviews (3)

Read Reviews (0)

personalized marketing

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (0)

social media marketing

Read Reviews (2)

Read Reviews (0)

referral management

Read Reviews (2)

Read Reviews (0)

account management

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (2)

Read Reviews (0)

sales review & feedback

Read Reviews (1)

Read Reviews (7)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve ROI

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Grow market share

  • Improve visibility

  • Improve efficiency

  • Improve digital and social presence

  • Improve brand engagement

  • Build brand awareness

  • Scale best practices

  • Improve consistency

  • Improve internal communications

  • See 11 more

  • Increase sales & revenue

  • Improve ROI

  • Improve efficiency

  • Acquire customers

  • Scale best practices

  • Shorten ramp up time

  • Improve consistency

  • Enhance customer relationships

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • user generated content

  • blogs

  • offline

  • on premises

  • See 2 more

  • phone calls

  • user generated content

  • blogs

  • offline

  • on premises

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

high

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No Data

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Integration Risk

medium

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medium

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Migration Risk

low

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No Data

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting