Comparison Summary
This comparison report of CallTrackingMetrics vs. CallRail is based on a specific set of business needs and context. The comparison uses 14444 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing CallTrackingMetrics and CallRail
CallTrackingMetrics, Invoca Signal AI, Marchex Call Analytics, etc., belong to a category of solutions that help Other Demand Generation, whereas CallRail, Chorus by ZoomInfo, Salesken, etc., belong to a category of solutions that help Conversation Intelligence. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
CallTrackingMetrics covers Communication Management with Phone Calls, Sales Call Management with Phone Calls, Advertisement with Phone Calls, Campaign Management with Phone Calls, etc.
CallRail focuses on Communication Management with Phone Calls, Sales Call Management with Phone Calls, Advertisement with Phone Calls, Campaign Management with Phone Calls, etc.
"CallTrackingMetrics is easy to use, a good value, and allows for tremendous flexibility in logic. " - Pulte Group
"CallRail makes things easier for our team, and we're able to provide even more comprehensive reporting for our clients. " - Megan VanDerSnick
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
CallTrackingMetrics
Focus area
CallTrackingMetrics is better than CallRail for
Software Failure Risk
About
All-in-One conversation platform for a better customer experience
CallRail | Tracking and analytics for phone calls and web forms
Age
2009
2011
Financials
PRIVATE
SERIES A
Business Need
Total Processes
(we found evidences for)
86
81
Total Goals
(we found evidences for)
13
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve ROI
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Enter new markets internationally or locally
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Scale best practices
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Improve digital and social presence
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Improve efficiency
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Grow market share
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Improve internal communications
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Establish thought leadership
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Launch new products
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Improve brand engagement
- See 10 more
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Improve ROI
-
Acquire customers
-
Increase sales & revenue
-
Enhance customer relationships
-
Enter new markets internationally or locally
-
Grow market share
-
Improve visibility
-
Improve efficiency
-
Improve digital and social presence
-
Improve brand engagement
-
Build brand awareness
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Scale best practices
-
Improve consistency
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Improve internal communications
- See 11 more
Top Channels
Channels Used
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phone calls
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website
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offline
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e-mail
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mass media
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social media
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television
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radio
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mobile
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on premises
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text SMS
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Facebook
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mobile app
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chat
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print media
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Instagram
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point of sale
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promotions
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LinkedIn
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games
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magazine
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Slack
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video
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newspaper
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out of home
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brochure
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display advertisement
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user generated content
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blogs
-
billboards
- See 27 more
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phone calls
-
website
-
offline
-
e-mail
-
mass media
-
social media
-
television
-
radio
-
mobile
-
on premises
-
text SMS
-
Facebook
-
mobile app
-
chat
-
print media
-
Instagram
-
point of sale
-
promotions
-
LinkedIn
-
games
-
magazine
-
Slack
-
video
-
newspaper
-
out of home
-
brochure
-
display advertisement
-
user generated content
-
blogs
-
billboards
- See 27 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
