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CallTrackingMetrics vs Deputy: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of CallTrackingMetrics vs. Deputy is based on a specific set of business needs and context. The comparison uses 8373 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing CallTrackingMetrics and Deputy

CallTrackingMetrics, Invoca Signal AI, Marchex Call Analytics, etc., belong to a category of solutions that help Other Demand Generation, whereas Deputy, Teramind, Cerebral - Employee Monitoring & Productivity, etc., belong to a category of solutions that help Employee Monitoring. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

CallTrackingMetrics covers Communication Management with Phone Calls, Sales Call Management with Phone Calls, Advertisement with Phone Calls, Campaign Management with Phone Calls, etc.

Deputy focuses on Communication Management, Forecasting, Engagement Management, Performance Management with Mobile, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo CallTrackingMetrics

Focus area

CallTrackingMetrics is better than Deputy for

Software Failure Risk

  • low

logo Deputy

Focus area

Deputy is better than CallTrackingMetrics for

Software Failure Risk

  • low

About

All-in-One conversation platform for a better customer experience

An easy-to-use employee scheduling, timesheet & time clock software

Age

2009

Financials

PRIVATE

SERIES B

Business Need

Total Processes
(we found evidences for)

86

49

Total Goals
(we found evidences for)

13

10

Top Processes

Evidences indicate better relative satisfaction


communication management

tracking & monitoring communications

sending & publishing communications


sales call management

call transcription



campaign management

campaign monitoring

campaign analytics




generation of new leads



engagement management

engaging and following up

engaging with scheduling & cadence


contact list management



training & onboarding


social media management

social media analytics



conversion management



customer feedback management

measuring customer satisfaction

measuring net promoter score


trade show marketing


rating and review management


sales document management

contract management



workflow management


lead qualification

lead qualification: demographic

lead qualification: technographic






social media marketing


knowledge management



advocacy management



competitive intelligence


channel management


segmentation and targeting


performance management




lifetime value management


content management


loyalty management


products & pricelist management



sales incentive management



Top Goals

Goals Achieved

  • Improve ROI

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve digital and social presence

  • Improve efficiency

  • Grow market share

  • Improve internal communications

  • Establish thought leadership

  • Launch new products

  • Improve brand engagement

  • See 10 more
  • Improve internal communications

  • Enhance customer relationships

  • Scale best practices

  • Manage risk

  • Acquire customers

  • Improve ROI

  • Improve stakeholder relations

  • Improve efficiency

  • Increase sales & revenue

  • Improve consistency

  • See 7 more

Top Channels

Channels Used

  • mobile

  • e-mail

  • website

  • phone calls

  • print media

  • magazine

  • offline

  • mobile app

  • chat

  • text SMS

  • on premises

  • point of sale

  • social media

  • Instagram

  • See 11 more
  • mobile

  • e-mail

  • website

  • phone calls

  • print media

  • magazine

  • offline

  • mobile app

  • chat

  • text SMS

  • on premises

  • point of sale

  • social media

  • Instagram

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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low

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Business Setting