Comparison Summary
This comparison report of CallTrackingMetrics vs. Kickserv is based on a specific set of business needs and context. The comparison uses 7383 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing CallTrackingMetrics and Kickserv
CallTrackingMetrics, Invoca Signal AI, Marchex Call Analytics, etc., belong to a category of solutions that help Other Demand Generation, whereas Kickserv, RazorSync, GorillaDesk, etc., belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
CallTrackingMetrics covers Communication Management with Phone Calls, Sales Call Management with Phone Calls, Advertisement with Phone Calls, Campaign Management with Phone Calls, etc.
Kickserv focuses on Sales Document Management with Mobile, Contact List Management with E-Mail, Engagement Management, Workflow Management, etc.
"CTM has quickly become the backbone of my marketing and reporting efforts. " - Conscious Health Connections
"Before Kickserv, we were still using paper invoices. We really wanted to go paperless and this really helped! We also didn't have to tell customers that they needed to call the office to pay with a card. " - Emily B.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
CallTrackingMetrics
Focus area
CallTrackingMetrics is better than Kickserv for
Software Failure Risk
About
All-in-One conversation platform for a better customer experience
Kickserv | #1 Rated Field Service Management Software
Age
2009
Financials
PRIVATE
SEED
Business Need
Total Processes
(we found evidences for)
86
46
Total Goals
(we found evidences for)
13
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve ROI
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Enter new markets internationally or locally
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Scale best practices
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Improve digital and social presence
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Improve efficiency
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Grow market share
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Improve internal communications
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Establish thought leadership
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Launch new products
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Improve brand engagement
- See 10 more
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Improve consistency
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Scale best practices
- See 3 more
Top Channels
Channels Used
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mobile
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e-mail
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mobile app
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website
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phone calls
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offline
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chat
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point of sale
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mass media
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promotions
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text SMS
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on premises
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trade shows
- See 10 more
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mobile
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e-mail
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mobile app
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website
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phone calls
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offline
-
chat
-
point of sale
-
mass media
-
promotions
-
text SMS
-
on premises
-
trade shows
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
