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Canny vs Intouch survey: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Canny medium Failure Risk for Intouch survey low
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Comparison Summary

This comparison report of Canny vs. Intouch survey is based on a specific set of business needs and context. The comparison uses 1158 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Canny and Intouch survey

Canny, Intouch survey, Thematic, Medallia Agent Connect, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Canny covers Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, Review Customer Feedback, etc.

Intouch survey focuses on Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.

"If you feel you're getting a lot of feedback and a big chunk of your time goes into discussing requests. If you have a hard time figuring out which features you should build next. If you want your product development to be community-driven. Canny is... an awesome tool. I'm sure you'll love it. " - Tim Soulo

"Intouch continues to be a trusted and valued partner at Parkland. The actionable data provided by the mystery shopping and age verification programs helps us understand our customer experience standards and identify areas for growth and training. " - Andrew B

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Canny

Focus area

Canny is better than Intouch survey for

Software Failure Risk

  • medium

logo Intouch survey

Focus area

Intouch survey is better than Canny for

Software Failure Risk

  • low

About

Canny: Customer Feedback Management Tool

Feedback Collection Software to collect customer feedback to drive improvements

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

37

23

Total Goals
(we found evidences for)

9

10

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (88)

Read Reviews (73)

measuring net promoter score

Read Reviews (4)

Read Reviews (8)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (18)

engagement management

Read Reviews (46)

Read Reviews (15)

engaging and following up

Read Reviews (32)

Read Reviews (10)

products & pricelist management

Read Reviews (30)

Read Reviews (0)

sales review & feedback

Read Reviews (13)

Read Reviews (0)

collaboration

Read Reviews (10)

Read Reviews (1)

training & onboarding

Read Reviews (9)

Read Reviews (1)

community building

Read Reviews (8)

Read Reviews (0)

communication management

Read Reviews (7)

Read Reviews (7)

sending & publishing communications

Read Reviews (6)

Read Reviews (0)

lifetime value management

Read Reviews (3)

Read Reviews (0)

sales document management

Read Reviews (3)

Read Reviews (0)

workflow management

Read Reviews (3)

Read Reviews (0)

helpdesk management

Read Reviews (2)

Read Reviews (20)

content management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (7)

customise loyalty program

Read Reviews (2)

Read Reviews (1)

social media management

Read Reviews (0)

Read Reviews (7)

campaign analytics

Read Reviews (0)

Read Reviews (2)

campaign management

Read Reviews (0)

Read Reviews (5)

campaign analytics

Read Reviews (0)

Read Reviews (2)

customer case management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Scale best practices

  • Acquire customers

  • Launch new products

  • Enhance customer relationships

  • Improve internal communications

  • Improve visibility

  • Improve ROI

  • Improve brand engagement

  • Build brand awareness

  • See 6 more

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Increase average basket value

  • Improve efficiency

  • Build brand awareness

  • Improve digital and social presence

  • Improve ROI

  • Launch new products

  • See 7 more

Top Channels

Channels Used

  • mobile

  • social media

  • phone calls

  • offline

  • on premises

  • promotions

  • point of sale

  • mobile app

  • See 5 more

  • mobile

  • social media

  • phone calls

  • offline

  • on premises

  • promotions

  • point of sale

  • mobile app

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting