Comparison Summary
Introducing Certainly and Chatbase
Certainly belong to a category of solutions that help Chatbot, whereas Chatbase belong to a category of solutions that help Bot Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Certainly covers Customer Feedback Management, Engagement Management, Communication Management, Training & Onboarding, etc.
Chatbase focuses on Helpdesk Management with Phone Calls, Engagement Management, Social Media Management, Sales Call Management with Phone Calls, etc.
"Bot software that works! I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets. " - Casper Minding
"Using Chatbase has helped us steadily increase user sessions with the Best Buy Canada Assistant. It makes it easy to understand how interactions work, and how to improve customer engagement and satisfaction. " - Chris Rowinski
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Ecommerce chatbot builder
AI Agents for magical customer experiences
Financials
SEED
PRIVATE
Business Need
Total Processes
(we found evidences for)
14
13
Total Goals
(we found evidences for)
7
2
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve digital and social presence
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Scale best practices
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Increase sales & revenue
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Improve ROI
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Increase customer life time value
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Improve efficiency
- See 4 more
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Enhance customer relationships
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Acquire customers
Top Channels
Channels Used
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phone calls
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phone calls
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
