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Chatmeter Platform vs Okendo: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Chatmeter Platform vs. Okendo is based on a specific set of business needs and context. The comparison uses 3373 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Chatmeter Platform and Okendo

Chatmeter Platform, Okendo, NiceJob, Rannko, etc., belong to a category of solutions that help Reviews and Reputation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Chatmeter Platform covers Rating And Review Management, Reputation Management with Offline, Social Media Management with Social Media, Engagement Management with Social Media, etc.

Okendo focuses on Rating And Review Management, Engagement Management with User Generated Content, Customer Feedback Management, Advertisement with Social Media, etc.

"Chatmeter gives us the unique ability to isolate which metrics should be used to score a restaurant location and compare locations to each other – apples to apples. " - Dylan Schmer

"Okendo has helped us identify highly-praised products to inform our buying decisions, improved our awareness of customer issues so we can take steps to resolve them, and enabled customers to get answers to their questions through a distinct Q&A feat...ure. " - Riley Boulger

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Chatmeter Platform

Focus area

Chatmeter Platform is better than Okendo for

Software Failure Risk

  • medium

logo Okendo

Focus area

Software Failure Risk

  • medium

About

Local listing, review, and social media management for the multi-location brand and agency

Customer Review Software to drive growth throughout the buying journey.

Financials

SERIES A

SERIES A

Business Need

Total Processes
(we found evidences for)

57

61

Total Goals
(we found evidences for)

13

13

Top Processes

Evidences indicate better relative satisfaction


social media management

social media analytics

engaging on social media

monitoring social media

scheduling post to social media

managing social media account


rating and review management


reputation management


engagement management

engaging and following up


communication management

sending & publishing communications

tracking & monitoring communications


competitive intelligence


workflow management


customer feedback management

measuring net promoter score

measuring customer satisfaction


content publishing


products & pricelist management


training & onboarding



helpdesk management


conversion management


contact list management


sales document management

contract management

proposal & quote management



sales review & feedback


knowledge management


touchpoint management


lifetime value management


performance management




loyalty management

customise loyalty program



generation of new leads


campaign management


influencer marketing



community building



personalized marketing


sales incentive management


social media marketing


promotion management


discount management


category management


Top Goals

Goals Achieved

  • Acquire customers

  • Improve digital and social presence

  • Build brand awareness

  • Increase sales & revenue

  • Enhance customer relationships

  • Scale best practices

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve visibility

  • Improve consistency

  • Increase customer life time value

  • Grow market share

  • See 10 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Build brand awareness

  • Improve ROI

  • Enter new markets internationally or locally

  • Grow market share

  • Improve brand engagement

  • Improve efficiency

  • Launch new products

  • Increase customer life time value

  • Scale best practices

  • Improve digital and social presence

  • See 10 more

Top Channels

Channels Used

  • social media

  • e-mail

  • website

  • user generated content

  • video

  • promotions

  • offline

  • point of sale

  • chat

  • phone calls

  • Instagram

  • coupons

  • Facebook

  • mobile

  • games

  • text SMS

  • Slack

  • review sites

  • trade shows

  • Amazon

  • blogs

  • See 18 more
  • social media

  • e-mail

  • website

  • user generated content

  • video

  • promotions

  • offline

  • point of sale

  • chat

  • phone calls

  • Instagram

  • coupons

  • Facebook

  • mobile

  • games

  • text SMS

  • Slack

  • review sites

  • trade shows

  • Amazon

  • blogs

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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Business Setting