Overview: CheckMarket Survey and SurveyMonkey CX as Customer Feedback Management Category solutions.

CheckMarket Survey and SurveyMonkey CX each provide unique capabilities as customer feedback management tools. CheckMarket excels in helpdesk management and document handling, appealing to a broader corporate environment. In contrast, SurveyMonkey CX offers advanced feedback collection and net promoter score measurement, making it valuable for teams focused on customer satisfaction and data-driven strategies. Both tools support varied customer base segments, yet SurveyMonkey CX caters more prominently to enterprise and mid-market clients.

CheckMarket Survey and SurveyMonkey CX: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

CheckMarket Survey supports helpdesk management and feedback collection, also enabling measuring net promoter scores, which aligns well with operational needs related to internal processes. read more →

SurveyMonkey CX excels at collecting feedback and measuring net promoter scores, with capabilities in conversational surveys and campaign management, perfect for customer-centered strategies. read more →

Business Goals

CheckMarket Survey is designed to improve customer satisfaction and scale best practices, catering to strategic needs in enterprise sales and quote management. read more →

SurveyMonkey CX helps increase sales and revenue while improving customer satisfaction, aligning with businesses focused on market growth and customer retention. read more →

Core Features

Notable features of CheckMarket Survey include analytics and custom reporting, ensuring necessary data import/export functionality, desirable for IT environments. read more →

SurveyMonkey CX stands out with analytics and AI-powered capabilities, offering robust custom reports and seamless integration options suited for data-driven sectors. read more →

Vendor Support

CheckMarket Survey offers comprehensive 24/7 support with chat, email, and phone options, catering to diverse customer preferences for immediate assistance. read more →

SurveyMonkey CX provides 24/7 support, emphasizing chat and email help, appealing to enterprises needing round-the-clock assistance for complex issues. read more →

Segments and Industries

CheckMarket Survey sees high usage amongst enterprise, large enterprise, and mid-market sectors, particularly in IT and government. read more →

SurveyMonkey CX is popular among enterprise and mid-market businesses, with users across financial services and real estate, highlighting its versatility. read more →

Operational Alignment

CheckMarket Survey fits into operations with tasks like promotions and communications, suitable for varied scales from SMEs to large enterprises. read more →

SurveyMonkey CX aligns well with social media and offline channels, enhancing workflows via its strong feedback loops and insights, vital for dynamic environments. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Chat Support

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Email Support

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Phone Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for CheckMarket Survey and SurveyMonkey CX

Why is CheckMarket Survey and SurveyMonkey CX the best choice for Collecting Feedback?

Both Checkmarket Survey and SurveyMonkey Cx can be used to gather customer feedback and track Net Promoter Scores (NPS). Checkmarket Survey offers a wide range of question types and customization options for surveys. SurveyMonkey Cx emphasizes NPS benchmarking, analytics, and customer experience management. SurveyMonkey Cx offers features for analyzing NPS trends and segmenting data by various attributes. A limitation is that both tools require knowledge of effective survey design and data analysis techniques.

"...it has solved the problem such as customer satisfaction...." Peer review by Consultant

"...It gave us a means of manahing our customer satisfaction levels throughout the project...." Peer review by Jure S., Director, Real Estate

How does CheckMarket Survey and SurveyMonkey CX address your Engaging Conversational Surveys Challenges?

Checkmarket Survey and SurveyMonkey Cx both offer tools for engaging customers and employees. Checkmarket Survey provides actionable insights and focuses on enterprise-level solutions, while SurveyMonkey Cx emphasizes customer experience management and feedback. SurveyMonkey Cx offers features for personalized surveys and follow-up actions, while Checkmarket Survey excels in customer support and problem resolution. However, SurveyMonkey Cx has limitations in follow-up question types and lacks control over survey sending processes.

"...CheckMarket gives us actionable insights in the way we interactive with our customers...." Peer review by User

"...Survey monkey is a great way to engage with employees and receive management feedback as to how we can improve the workplace and overall morale...." Peer review by User