Overview: Cisco Webex and Skype as Webinar and Conferencing Category solutions.

Cisco Webex and Skype both cater to the Webinar and Conferencing category, but with distinct offerings. Cisco Webex focuses on collaboration and meeting management primarily for small and mid-market segments, priding itself on its AI and security features, while providing around-the-clock vendor support. In contrast, Skype caters to a larger enterprise base with robust communication and content management capabilities, offering extensive data integration and exporting features, and top-notch 24/7 support. Each product aligns differently with user needs and operational environments.

Cisco Webex: Cisco-Webex offers industry-leading video conferencing, calling, and contact center solutions. Webex fuels hybrid work for businesses of all sizes.

Skype: Skype allows free video calls, messaging, and affordable international calls. Instant online video calls can be created with one click, no download needed.

Cisco Webex and Skype: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Cisco Webex primarily supports collaboration with capabilities such as conference call management and sales call management, meeting operational needs in communication-heavy environments. read more →

Skype focuses on collaboration, conference call management, and communication management, making it suitable for businesses prioritizing global communication. read more →

Business Goals

Cisco Webex helps attract more attendees, improve internal communications, and enhance customer relationships, aligning with strategic communication improvement and market growth. read more →

Skype aims at improving internal communications, attracting attendees, and enhancing stakeholder relationships, supporting goals of broad communication outreach and efficiency. read more →

Core Features

With Cisco Webex, features like AI-powered tools, security & privacy measures, and custom reports help address analytics and compliance needs. read more →

Skype provides extensive integration and data management capabilities, security, and analytics features, meeting the needs of businesses requiring detailed reports and high data control. read more →

Vendor Support

Cisco Webex offers support options like chat, email, and 24/7 phone support, emphasizing its adaptability to customer preferences and operational requirements. read more →

Skype provides robust 24/7 support, including phone and chat support, reflecting its dedication to being accessible and supportive for large-scale operations. read more →

Segments and Industries

Cisco Webex is predominantly used by small and mid-market enterprises, with a significant presence in IT and computer software industries. read more →

Skype is popular among large enterprises and expansive industries like IT services and education, illustrating its capability to accommodate broader operational scales. read more →

Operational Alignment

Cisco Webex integrates into the workflows of small to large enterprises, designed to support diverse operational needs and environments. read more →

Skype is crafted for large enterprises, fitting well into complex operational frameworks with robust communication and data management demands. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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Email Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Cisco Webex and Skype

How can Cisco Webex and Skype enhance your Collaboration process?

Cisco Webex and Skype both offer video conferencing, screen sharing, and chat features. Cisco Webex is often used for large-scale meetings and presentations, while Skype is preferred for smaller, more informal gatherings. Cisco Webex has a wider range of features, but can be more complex to use, while Skype is known for its ease of use. Both have limitations in low internet quality situations.

"...Cisco made it for the professionals who wanted security and privacy for sharing screens and having video chat...." Peer review by Sachin Naik, Pharmaceuticals

"...Best thing is that we can share screen as well as able to record live call...." Peer review by Vikash s, Software QA

What benefits does Cisco Webex and Skype offer for Conference Call Management?

Cisco Webex and Skype both enable conference calls with video and audio features. Cisco Webex offers greater flexibility for scheduling and conducting conference calls, including the ability to host large meetings with multiple participants. Skype has a simple interface and integrates with other platforms like Office 365. However, Skype has limitations in supporting large video conference calls and lacks consistent customer support.

"...We also have the option of answering all the lines that come in at once for a conference call...." Peer review by Dyllan Alvarez, Hospital & Health Care

"...They allow instant messages, file sharing, video conferences and audio calls with more than one person...." Peer review by Alberto M, Software Developer

How does Cisco Webex and Skype address your Content Management Challenges?

Cisco Webex and Skype both allow users to share content during video calls. Cisco Webex provides features for real-time collaboration and allows users to edit content together, while Skype focuses on communication and provides basic document sharing capabilities. Cisco Webex offers cloud-based content storage, while Skype has limitations in document formats.

"...what I use most of WebEx is that before, during and after the meeting all the shared content is indexed in the console page, unlike other programs this is in the cloud and does not occupy our space, and if we want we can share it with all the members of our team...." Peer review by evelynna moretti