Comparison Summary
This comparison report of Clickdesk vs. Sparkcentral is based on a specific set of business needs and context. The comparison uses 1589 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Clickdesk and Sparkcentral
Clickdesk, HappyFox Live Chat, ProProfs Chat, etc., belong to a category of solutions that help Live Chat, whereas Sparkcentral, Verint Messaging, Customers.ai, etc., belong to a category of solutions that help Conversational Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Clickdesk covers Helpdesk Management with Chat, Engagement Management with Chat, Customer Feedback Management with Mobile, Social Media Management with Social Media, etc.
Sparkcentral focuses on Engagement Management with Social Media, Social Media Management with Social Media, Helpdesk Management with Phone Calls, Communication Management with Social Media, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
ClickDesk: Live Chat | Live Support Software
Customers service that fits their lifestyle
Age
2008
Financials
PRIVATE
SERIES C
Business Need
Total Processes
(we found evidences for)
24
40
Total Goals
(we found evidences for)
5
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve efficiency
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Improve stakeholder relations
- See 2 more
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Enhance customer relationships
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Acquire customers
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Establish thought leadership
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Improve visibility
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Improve consistency
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Improve internal communications
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Improve ROI
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Launch new products
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Improve brand engagement
- See 6 more
Top Channels
Channels Used
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social media
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phone calls
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Twitter
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chat
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Facebook
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Whatsapp
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mobile
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website
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offline
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on premises
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games
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mobile app
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print media
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magazine
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e-mail
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user generated content
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blogs
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video
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point of sale
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text SMS
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Instagram
- See 18 more
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social media
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phone calls
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Twitter
-
chat
-
Facebook
-
Whatsapp
-
mobile
-
website
-
offline
-
on premises
-
games
-
mobile app
-
print media
-
magazine
-
e-mail
-
user generated content
-
blogs
-
video
-
point of sale
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text SMS
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Instagram
- See 18 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
