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Clickdesk vs Sparkcentral: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Clickdesk low Failure Risk for Sparkcentral low
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Comparison Summary

This comparison report of Clickdesk vs. Sparkcentral is based on a specific set of business needs and context. The comparison uses 1589 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Clickdesk and Sparkcentral

Clickdesk, HappyFox Live Chat, ProProfs Chat, etc., belong to a category of solutions that help Live Chat, whereas Sparkcentral, Verint Messaging, Customers.ai, etc., belong to a category of solutions that help Conversational Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Clickdesk covers Helpdesk Management with Chat, Engagement Management with Chat, Customer Feedback Management with Mobile, Social Media Management with Social Media, etc.

Sparkcentral focuses on Engagement Management with Social Media, Social Media Management with Social Media, Helpdesk Management with Phone Calls, Communication Management with Social Media, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Clickdesk

Focus area

Software Failure Risk

  • low

logo Sparkcentral

Focus area

Sparkcentral is better than Clickdesk for

Software Failure Risk

  • low

About

ClickDesk: Live Chat | Live Support Software

Customers service that fits their lifestyle

Age

2008

Financials

PRIVATE

SERIES C

Business Need

Total Processes
(we found evidences for)

24

40

Total Goals
(we found evidences for)

5

9

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (126)

Read Reviews (20)

engagement management

Read Reviews (28)

Read Reviews (125)

engaging and following up

Read Reviews (15)

Read Reviews (75)

customer feedback management

Read Reviews (23)

Read Reviews (17)

measuring customer satisfaction

Read Reviews (21)

Read Reviews (10)

social media management

Read Reviews (14)

Read Reviews (70)

engaging on social media

Read Reviews (6)

Read Reviews (20)

social media analytics

Read Reviews (5)

Read Reviews (11)

scheduling post to social media

Read Reviews (2)

Read Reviews (2)

communication management

Read Reviews (5)

Read Reviews (19)

sending & publishing communications

Read Reviews (2)

Read Reviews (14)

collaboration

Read Reviews (4)

Read Reviews (14)

generation of new leads

Read Reviews (4)

Read Reviews (1)

contact list management

Read Reviews (3)

Read Reviews (9)

rating and review management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (3)

conversion management

Read Reviews (1)

Read Reviews (2)

knowledge management

Read Reviews (1)

Read Reviews (15)

sales document management

Read Reviews (1)

Read Reviews (2)

workflow management

Read Reviews (0)

Read Reviews (15)

sales call management

Read Reviews (0)

Read Reviews (7)

customer case management

Read Reviews (0)

Read Reviews (4)

reputation management

Read Reviews (0)

Read Reviews (3)

training & onboarding

Read Reviews (0)

Read Reviews (2)

social media marketing

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve efficiency

  • Improve stakeholder relations

  • See 2 more

  • Enhance customer relationships

  • Acquire customers

  • Establish thought leadership

  • Improve visibility

  • Improve consistency

  • Improve internal communications

  • Improve ROI

  • Launch new products

  • Improve brand engagement

  • See 6 more

Top Channels

Channels Used

  • social media

  • phone calls

  • Twitter

  • chat

  • Facebook

  • Whatsapp

  • mobile

  • website

  • offline

  • on premises

  • games

  • mobile app

  • print media

  • magazine

  • e-mail

  • user generated content

  • blogs

  • video

  • point of sale

  • text SMS

  • Instagram

  • See 18 more

  • social media

  • phone calls

  • Twitter

  • chat

  • Facebook

  • Whatsapp

  • mobile

  • website

  • offline

  • on premises

  • games

  • mobile app

  • print media

  • magazine

  • e-mail

  • user generated content

  • blogs

  • video

  • point of sale

  • text SMS

  • Instagram

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting