Clickdesk: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: Clickdesk
Brand: Clickdesk
Rating: 4.01 (629 reviews)

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(629)

Product Business Settings

Clickdesk is popular in Information Technology And Services, Education, and Non-Profit Organization Management industries and is widely used by Small Business, Enterprise, and Mid Market.

Integrations

Marketing Automation

CRM

Project Management

Email Marketing

Clickdesk Product Overview

ClickDesk is a live chat and support software that enables businesses to engage with website visitors in real time. By offering customizable chat widgets, ClickDesk facilitates immediate interaction, which can lead to increased customer satisfaction and higher conversion rates. The platform supports voice and video chats, enhancing the customer experience by adding a personal touch to digital interactions. Trusted by over 185,429 websites globally, ClickDesk is a reliable choice for businesses aiming to improve customer service and engagement. Its ability to transform visitor interactions into meaningful conversations is a key competitive advantage.

How satisfied the customers are with Clickdesk use-cases

Reviews

"...ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.)...." Peer review

Clickdesk Customer Insights, Testimonials and Case Studies

What Are the key features of Clickdesk for Helpdesk Management?

What benefits does Clickdesk offer for Engagement Management?

How does Clickdesk facilitate Customer Feedback Management?

What makes Clickdesk ideal for Communication Management?

What is Clickdesk?

Clickdesk is a live chat and support software that allows to customize chat widget, interact with visitors in real-time, and answer customers to boost conversions. It helps to acquire customers and improve efficiency.

ClickDesk helps to interact with website visitors in multiple ways with the ability to receive phone calls from visitors instantly and that runs on the cloud.

Live Chat features from ClickDesk includes video chatting, helpdesk built for online businesses, social media integration to increase traffic, a mobile app for online support, reporting, and analytics to help make better business decisions and many more.

What is Clickdesk used for?

Clickdesk is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Engagement Management and Customer Feedback Management .

What are the top features of Clickdesk?

Ticketing, Widgets and Personalization are some of the top features of Clickdesk.

Who uses Clickdesk?

Clickdesk is used by Information Technology And Services, Education and Non-Profit Organization Management among other industries.

What are Clickdesk alternatives?

Helpcrunch, Delighted Platform, Haptik and InMoment are popular alternatives for Clickdesk.

11 buyers and buying teams have used Cuspera to assess how well Clickdesk solved their Live Chat needs. Cuspera uses 629 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.