Clickdesk: Use-Cases, Insights and Reviews | 2024 Cuspera

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ClickDesk: Live Chat | Live Support Software

Clickdesk Overview

ClickDesk, live chat and support software, allows customization of chat widgets and real-time interaction with visitors. Customer queries are answered to boost conversions.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Clickdesk.

Other use cases:

Social Media Management
Communication Management
Collaboration
Generation Of New Leads
Contact List Management
Rating And Review Management
Relationship Management

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Clickdesk.

Other priorities:

Increase Sales & Revenue
Improve Efficiency
Improve Stakeholder Relations

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Clickdesk Use-Cases and Business Priorities: Customer Satisfaction Data

Clickdesk works with different mediums / channels such as Chat. Mobile. Social Media etc.

Clickdesk's features include Ticketing, Widgets, Personalization, etc. and Clickdesk support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Clickdesk analytics capabilities include Custom Reports, and Analytics.

Reviews

"...I like the manner in which they incorporate Chat, Helpdesk, Call and Social commitment across the board little box...." Peer review by Sarah G, Customer Service Support Manager, Computer & Network Security

Clickdesk, HappyFox Live Chat, ProProfs Chat, Livezilla Customer Support, Comm100 Live Chat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Clickdesk

Top Industries

Information Technology and Services
Education
Non-Profit Organization Management

Popular in

Small Business
Enterprise
Mid Market

Clickdesk is popular in Information Technology And Services, Education, and Non-Profit Organization Management and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on Clickdesk Use Cases

Why is Clickdesk the best choice for Helpdesk Management?

Why is Clickdesk the best choice for Engagement Management?

How can Clickdesk enhance your Customer Feedback Management process?

What makes Clickdesk ideal for Communication Management?

12+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Clickdesk solved their Live Chat needs. Cuspera uses 629 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Frequently Asked Questions(FAQ)

for Clickdesk

What is Clickdesk?

Clickdesk is a live chat and support software that allows to customize chat widget, interact with visitors in real-time, and answer customers to boost conversions. It helps to acquire customers and improve efficiency.

ClickDesk helps to interact with website visitors in multiple ways with the ability to receive phone calls from visitors instantly and that runs on the cloud.

Live Chat features from ClickDesk includes video chatting, helpdesk built for online businesses, social media integration to increase traffic, a mobile app for online support, reporting, and analytics to help make better business decisions and many more.

What is Clickdesk used for?

Clickdesk is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Engagement Management and Customer Feedback Management .