Comparison Summary

Clicktools: Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.

CustomerCount: CustomerCount is a flexible online customer feedback management system providing intuitive real-time reporting and fast turnaround on updates. Key features include survey design, real-time alerts, CRM integration, and text analytics.

logo Clicktools

Focus area

Clicktools is better than CustomerCount for

Software Failure Risk

  • low

logo CustomerCount

Focus area

Software Failure Risk

  • medium

Clicktools and CustomerCount: Customer Satisfaction Data

Most deployed common Use Cases for Clicktools and CustomerCount

What Are the key features of Clicktools and CustomerCount for Collecting Feedback?

Clicktools and Customercount both collect and analyze customer feedback to improve customer experience. Clicktools allows for a wider range of feedback collection methods, including mobile, web, email, SMS, and social media. Customercount specializes in immediate feedback collection and monitoring of representative effectiveness. Both systems provide comprehensive reporting and data analysis capabilities. However, the limitations of these systems are not discussed in these comments.
"...We're using Clicktools to conduct our quarterly client satisfaction surveys and various ad hoc surveys...." Peer review by Administrator in Finance and Accounting
"...CustomerCount has allowed our organization to excel in not only receiving customer feedback but applying that feedback for the betterment of the customer experience with Breckenridge Grand Vacations...." Testimonial by Rick Tramontana, Director of Owner Relations, Breckenridge Grand Vacations

How can Clicktools and CustomerCount optimize your Engaging Conversational Surveys Workflow?


CustomerCount in Action: Unique Use Cases

How can CustomerCount enhance your Social Media Management process?

About

Clicktools | Clicktools by CallidusCloud | Survey App for Salesforce

Customer Feedback Tool to Add More Accountability and Improve Process Simultaneously

Age

1972

Financials

IPO

NA

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting