Comparison Summary

Clicktools: Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.

SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.

logo Clicktools

Focus area

Software Failure Risk

  • low

logo SmileBack

Focus area

Software Failure Risk

  • low

Clicktools and SmileBack: Customer Satisfaction Data

Most deployed common Use Cases for Clicktools and SmileBack

Why is Clicktools and SmileBack the best choice for Collecting Feedback?

How does Clicktools and SmileBack facilitate Engaging Conversational Surveys?


SmileBack in Action: Unique Use Cases

How does SmileBack facilitate Rating And Review Management?

How efficiently Does SmileBack manage your Helpdesk Management?

About

Clicktools | Clicktools by CallidusCloud | Survey App for Salesforce

Customer satisfaction platform, simple to use but deep in insights

Age

1972

Financials

IPO

PRIVATE

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting