Clicktools and SurveyMethods, An In-Depth Comparison 2024

Comparison Summary

Clicktools: Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.

SurveyMethods: Surveymethods offers award-winning, user-friendly online survey software with advanced data analysis and email newsletters. A comprehensive survey API is also provided, and a free trial is available.

Clicktools and SurveyMethods: Customer Satisfaction Data

Most deployed common Use Cases for Clicktools and SurveyMethods

How does Clicktools and SurveyMethods address your Collecting Feedback Challenges?

Clicktools and Surveymethods are both cloud-based survey platforms. Clicktools focuses on capturing and analyzing customer feedback while Surveymethods is more broadly applicable, allowing for market research, employee evaluations, and other uses. Clicktools offers more features for managing and integrating customer feedback, while Surveymethods prioritizes ease of use and customization.

"...It allows you to collect customer feedback via channels like social media, interactive voice response (IVR), SMS, email, web, mobile, and offline...." Peer review from Featured Customers

"...This product makes survey management simple and professional...." Peer review by Jack D., Head of Middle School, Education

What solutions does Clicktools and SurveyMethods provide for Engaging Conversational Surveys?

Clicktools and Surveymethods both help companies engage with customers and collect feedback. However, Clicktools focuses on creating surveys for specific purposes, such as customer satisfaction after service engagements or after a marketing campaign. Surveymethods is a broader platform aimed at engaging customers and employees with data-driven decisions, including sending newsletters and gathering insights. Clicktools is more tailored to specific business needs, while Surveymethods offers a wider range of engagement tools.

"...Clicktools is being used for: Post support issue (closed-case) follow-up...." Peer review by Richard Reiter, Director Technical Support, ERT (previously PHT Corporation)