Overview: Clicktools and SurveyMethods as Customer Feedback Management Category solutions.

Clicktools offers robust capabilities like collecting feedback and measuring customer satisfaction, primarily supporting enterprises in the software and IT sectors with comprehensive integration and analytics features. SurveyMethods, on the other hand, focuses on engagement and communication management, benefiting larger enterprises in the internet and healthcare industries, emphasizing custom reporting and brand enhancement.

Clicktools: Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.

SurveyMethods: Surveymethods offers award-winning, user-friendly online survey software with advanced data analysis and email newsletters. A comprehensive survey API is also provided, and a free trial is available.

Clicktools and SurveyMethods: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Clicktools facilitates collecting feedback, measuring customer satisfaction, and engaging conversational surveys. read more →

SurveyMethods supports customer feedback management and helpdesk management, focusing on customer engagement and communication. read more →

Business Goals

Clicktools aims to improve customer satisfaction and employee experience while enhancing operational efficiency. read more →

SurveyMethods focuses on enhancing customer relationships, building brand awareness, and improving internal communications. read more →

Core Features

Clicktools offers strong integration, data import and export, and custom reporting features to suit enterprise needs. read more →

SurveyMethods provides extensive custom reporting, analytics, and integration options for effective communication management. read more →

Vendor Support

Clicktools provides 24/7 support, including chat and phone support, tailored for large operations. read more →

SurveyMethods offers 24/7 support with an emphasis on email and phone communication. read more →

User Segments and Industries

Clicktools is popular among enterprises and the healthcare sector, particularly in software and IT. read more →

SurveyMethods is widely used by large enterprises and shines in the internet and healthcare industries. read more →

Operational Alignment

Clicktools integrates well within enterprise systems, focusing on data and feedback processes. read more →

SurveyMethods suits operations requiring strong communication and feedback cycles for large-scale business. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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Email Support

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24/7 Support

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Phone Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Clicktools and SurveyMethods

Why is Clicktools and SurveyMethods the best choice for Collecting Feedback?

Clicktools and Surveymethods are both cloud-based survey platforms. Clicktools focuses on capturing and analyzing customer feedback while Surveymethods is more broadly applicable, allowing for market research, employee evaluations, and other uses. Clicktools offers more features for managing and integrating customer feedback, while Surveymethods prioritizes ease of use and customization.

"...We're using Clicktools to conduct our quarterly client satisfaction surveys and various ad hoc surveys...." Peer review by Administrator in Finance and Accounting

"...We started using Survey Methods for customer satisfaction surveys but the tool has proved useful for a multitude of other uses as well like Employee Training, Skills Assessments and Online Requests...." Peer review by Juan Gonzalez, Capgemini, Capgemini

How does Clicktools and SurveyMethods facilitate Engaging Conversational Surveys?

Clicktools and Surveymethods both help companies engage with customers and collect feedback. However, Clicktools focuses on creating surveys for specific purposes, such as customer satisfaction after service engagements or after a marketing campaign. Surveymethods is a broader platform aimed at engaging customers and employees with data-driven decisions, including sending newsletters and gathering insights. Clicktools is more tailored to specific business needs, while Surveymethods offers a wider range of engagement tools.

"...It is used by our professional services department to gauge customer satisfaction upon project completion/end of service engagement...." Peer review by Verified User, Team Lead in Information Technology, Computer Software

"...Once the integrations are set up, data is automatically available to all stakeholders so they can use it or follow up on it in a timely and effective manner...." Case Study Zapier