Overview: Clicktools and Surveypal Platform as Customer Feedback Management Category solutions.
Clicktools and Surveypal Platform cater to enterprises seeking customer feedback management solutions, with Clicktools excelling in integration and data handling while Surveypal focuses on analytics and security. Enterprises in fields like IT and healthcare may favor Clicktools for its robust support and customization, while industries such as transportation and government might find Surveypal's advanced analytics and security appealing.
Clicktools: Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.
Surveypal Platform: Surveypal provides CX tools for measuring and managing customer feedback with contextual intelligence. Over 150 million feedback instances have been processed for better insights and actions.
Clicktools and Surveypal Platform: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Clicktools supports collecting feedback, measuring customer satisfaction, and engaging users through surveys. read more →
Surveypal Platform enables collecting feedback, engaging surveys, and measuring customer satisfaction. read more →
Business Goals
Clicktools aims to improve customer satisfaction and efficiency, enhancing employee experience. read more →
Surveypal Platform focuses on improving customer satisfaction and efficiency, with goals like increasing sales. read more →
Core Features
Clicktools offers integration, custom reports, and analytics to facilitate data handling and compliance. read more →
Surveypal Platform features robust analytics, security, and privacy protections. read more →
Vendor Support
Clicktools provides 24/7 support through chat, email, and phone channels. read more →
Surveypal Platform offers 24/7 support, including training and onboarding assistance. read more →
Segments and Industries
Clicktools serves enterprises, particularly in computer software and IT industries. read more →
Surveypal Platform is used by industries like transportation, government, and medical devices. read more →
Operational Alignment
Clicktools fits into enterprise workflows with its extensive support and ease of data migration. read more →
Surveypal Platform integrates with operational systems, providing scalable analytics solutions. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Most deployed common Use Cases for Clicktools and Surveypal Platform
Why is Clicktools and Surveypal Platform the best choice for Collecting Feedback?
What makes Clicktools and Surveypal Platform ideal for Engaging Conversational Surveys?
Surveypal Platform in Action: Unique Use Cases
How efficiently Does Surveypal Platform manage your Coaching?
Integrations
Few Clicktools Integrations
Few Surveypal Platform Integrations
News
Latest Clicktools News
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Tapal Tea in Pakistan has transformed its operations by adopting SAP's cloud solutions, aiming for improved efficiency and growth in the FMCG sector.
Latest Surveypal Platform News
Rethinking Omnichannel Experience: When a Seamless Journey Is Not the Answer
Striving for a seamless customer journey seems like the right thing to do. After all, when a customer has several ways of interacting with your business through different touchpoints, offering a consistent experience across the board seems ideal. But that’s not always the case. Recent studies challenge this conventional thinking, showing that less integration can...
