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Clientsuccess vs BMC Helix ITSM: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Clientsuccess vs. BMC Helix ITSM is based on a specific set of business needs and context. The comparison uses 3709 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Clientsuccess and BMC Helix ITSM

Clientsuccess, and BMC Helix ITSM belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Clientsuccess covers Engagement Management with E-Mail, Training & Onboarding, Sales Document Management with E-Mail, Coaching, etc.

BMC Helix ITSM focuses on Helpdesk Management, Workflow Management, Knowledge Management, Communication Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Clientsuccess

Focus area

Clientsuccess is better than BMC Helix ITSM for

Software Failure Risk

  • medium

logo BMC Helix ITSM

Focus area

BMC Helix ITSM is better than Clientsuccess for

Software Failure Risk

  • low

About

ClientSuccess: Customer Success Management Software

BMC Helix ITSM Capabilities - BMC Software

Age

2014

Financials

SEED

Business Need

Total Processes
(we found evidences for)

63

35

Total Goals
(we found evidences for)

14

8

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


training & onboarding


sales document management

contract management

proposal & quote management



contact list management

creating contact list


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

tracking & monitoring communications

sending & publishing communications


workflow management




helpdesk management


lifetime value management



advocacy management


subscription management



loyalty management

identify target customers


renewal management


knowledge management


relationship management


sales call management


rating and review management




campaign management


content management

content publishing


generation of new leads


products & pricelist management


customer case management


social media management






distribution management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Increase customer life time value

  • Improve ROI

  • Establish thought leadership

  • Grow market share

  • Improve stakeholder relations

  • Improve consistency

  • Improve efficiency

  • Improve digital and social presence

  • Manage risk

  • See 11 more
  • Scale best practices

  • Improve efficiency

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Launch new products

  • Improve visibility

  • Improve ROI

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • social media

  • Facebook

  • See 4 more
  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • social media

  • Facebook

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting