Comparison Summary
This comparison report of Clientsuccess vs. freshdesk is based on a specific set of business needs and context. The comparison uses 31169 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Clientsuccess and freshdesk
Clientsuccess, and freshdesk belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Clientsuccess covers Engagement Management with E-Mail, Training & Onboarding, Sales Document Management with E-Mail, Coaching, etc.
freshdesk focuses on Helpdesk Management, Knowledge Management with User Generated Content, Engagement Management, Customer Feedback Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
ClientSuccess: Customer Success Management Software
Omnichannel Customer support software
Age
2014
2010
Financials
SEED
SERIES H
Business Need
Total Processes
(we found evidences for)
63
103
Total Goals
(we found evidences for)
14
15
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Increase customer life time value
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Improve ROI
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Establish thought leadership
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Grow market share
-
Improve stakeholder relations
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Improve consistency
-
Improve efficiency
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Improve digital and social presence
-
Manage risk
- See 11 more
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Enhance customer relationships
-
Acquire customers
-
Improve internal communications
-
Improve efficiency
-
Increase sales & revenue
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Scale best practices
-
Launch new products
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Improve ROI
-
Improve consistency
-
Improve visibility
-
Improve digital and social presence
-
Grow market share
-
Enter new markets internationally or locally
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Shorten ramp up time
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Improve brand engagement
- See 12 more
Top Channels
Channels Used
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e-mail
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social media
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phone calls
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chat
-
user generated content
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blogs
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website
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offline
-
Facebook
-
Twitter
-
on premises
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mobile
-
omnichannel
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Facebook page
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video
-
mobile app
-
support groups
-
point of sale
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Whatsapp
-
trade shows
-
games
-
promotions
-
events
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Slack
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text SMS
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LinkedIn
-
mass media
-
television
-
review sites
-
Amazon
-
print media
-
newspaper
-
display advertisement
-
coupons
-
newsletter
- See 32 more
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e-mail
-
social media
-
phone calls
-
chat
-
user generated content
-
blogs
-
website
-
offline
-
Facebook
-
Twitter
-
on premises
-
mobile
-
omnichannel
-
Facebook page
-
video
-
mobile app
-
support groups
-
point of sale
-
Whatsapp
-
trade shows
-
games
-
promotions
-
events
-
Slack
-
text SMS
-
LinkedIn
-
mass media
-
television
-
review sites
-
Amazon
-
print media
-
newspaper
-
display advertisement
-
coupons
-
newsletter
- See 32 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
