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Clientsuccess vs Kayako: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Clientsuccess vs. Kayako is based on a specific set of business needs and context. The comparison uses 6128 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Clientsuccess and Kayako

Clientsuccess, and Kayako belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Clientsuccess covers Engagement Management with E-Mail, Training & Onboarding, Sales Document Management with E-Mail, Coaching, etc.

Kayako focuses on Helpdesk Management with Chat, Engagement Management with Chat, Knowledge Management with Chat, Workflow Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Clientsuccess

Focus area

Clientsuccess is better than Kayako for

Software Failure Risk

  • medium

logo Kayako

Focus area

Kayako is better than Clientsuccess for

Software Failure Risk

  • medium

About

ClientSuccess: Customer Success Management Software

Help Desk Software Kayako Unified Customer Service Software

Age

2014

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

63

57

Total Goals
(we found evidences for)

14

13

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


training & onboarding


sales document management

contract management



contact list management

creating contact list


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

tracking & monitoring communications

sending & publishing communications


workflow management





lifetime value management



advocacy management


subscription management



loyalty management

identify target customers

customise loyalty program


renewal management


knowledge management

creating knowledge base


relationship management


sales call management


rating and review management




campaign management


content management

content publishing


generation of new leads


products & pricelist management


revenue cycle management


customer case management


social media management


conversion management


touchpoint management


channel management




competitive intelligence



performance management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Increase customer life time value

  • Improve ROI

  • Establish thought leadership

  • Grow market share

  • Improve stakeholder relations

  • Improve consistency

  • Improve efficiency

  • Improve digital and social presence

  • Manage risk

  • See 11 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Increase customer life time value

  • Improve efficiency

  • Establish thought leadership

  • See 10 more

Top Channels

Channels Used

  • chat

  • e-mail

  • website

  • user generated content

  • blogs

  • social media

  • phone calls

  • mobile

  • support groups

  • mobile app

  • offline

  • Twitter

  • Facebook

  • point of sale

  • on premises

  • promotions

  • video

  • causes and charity

  • trade shows

  • coupons

  • omnichannel

  • See 18 more
  • chat

  • e-mail

  • website

  • user generated content

  • blogs

  • social media

  • phone calls

  • mobile

  • support groups

  • mobile app

  • offline

  • Twitter

  • Facebook

  • point of sale

  • on premises

  • promotions

  • video

  • causes and charity

  • trade shows

  • coupons

  • omnichannel

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting