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Clientsuccess vs LiveAgent: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Clientsuccess vs. LiveAgent is based on a specific set of business needs and context. The comparison uses 14795 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Clientsuccess and LiveAgent

Clientsuccess, and LiveAgent belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Clientsuccess covers Engagement Management with E-Mail, Training & Onboarding, Sales Document Management with E-Mail, Coaching, etc.

LiveAgent focuses on Helpdesk Management with Chat, Knowledge Management with Chat, Engagement Management with Social Media, Contact List Management with Chat, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Clientsuccess

Focus area

Clientsuccess is better than LiveAgent for

Software Failure Risk

  • medium

logo LiveAgent

Focus area

LiveAgent is better than Clientsuccess for

Software Failure Risk

  • medium

About

ClientSuccess: Customer Success Management Software

LiveAgent: Help Desk & Live Chat Software

Age

2014

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

63

89

Total Goals
(we found evidences for)

14

14

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


training & onboarding


sales document management

contract management

proposal & quote management



contact list management

creating contact list


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

tracking & monitoring communications

sending & publishing communications


workflow management





lifetime value management



advocacy management


subscription management



loyalty management

identify target customers

customise loyalty program


renewal management


knowledge management


relationship management


sales call management


rating and review management




campaign management


content management

content publishing


generation of new leads


products & pricelist management


sales review & feedback


lead qualification

lead qualification: technographic


revenue cycle management



customer case management



social media management

engaging on social media



conversion management


touchpoint management


channel management




community building


social media marketing






license management


competitive intelligence



distribution management



opportunity management


performance management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Increase customer life time value

  • Improve ROI

  • Establish thought leadership

  • Grow market share

  • Improve stakeholder relations

  • Improve consistency

  • Improve efficiency

  • Improve digital and social presence

  • Manage risk

  • See 11 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve ROI

  • Improve efficiency

  • Scale best practices

  • Launch new products

  • Grow market share

  • Improve visibility

  • Improve brand engagement

  • Build brand awareness

  • See 11 more

Top Channels

Channels Used

  • chat

  • social media

  • phone calls

  • e-mail

  • website

  • Facebook

  • Twitter

  • mobile

  • user generated content

  • blogs

  • video

  • mobile app

  • offline

  • Slack

  • point of sale

  • omnichannel

  • on premises

  • text SMS

  • Skype

  • support groups

  • promotions

  • Whatsapp

  • Facebook page

  • See 20 more
  • chat

  • social media

  • phone calls

  • e-mail

  • website

  • Facebook

  • Twitter

  • mobile

  • user generated content

  • blogs

  • video

  • mobile app

  • offline

  • Slack

  • point of sale

  • omnichannel

  • on premises

  • text SMS

  • Skype

  • support groups

  • promotions

  • Whatsapp

  • Facebook page

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting