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Clientsuccess vs Remote Support: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Clientsuccess vs. Remote Support is based on a specific set of business needs and context. The comparison uses 5445 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Clientsuccess and Remote Support

Clientsuccess, and Remote Support belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Clientsuccess covers Engagement Management with E-Mail, Training & Onboarding, Sales Document Management with E-Mail, Coaching, etc.

Remote Support focuses on Helpdesk Management with Phone Calls, Collaboration with Chat, Engagement Management, Communication Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Clientsuccess

Focus area

Clientsuccess is better than Remote Support for

Software Failure Risk

  • medium

logo Remote Support

Focus area

Remote Support is better than Clientsuccess for

Software Failure Risk

  • low

About

ClientSuccess: Customer Success Management Software

SCCM for Your Service Desk | Remote Support ... - Cireson

Age

2014

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

63

32

Total Goals
(we found evidences for)

14

7

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


training & onboarding


sales document management

contract management



contact list management

creating contact list


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

tracking & monitoring communications

sending & publishing communications


workflow management





lifetime value management



advocacy management


subscription management



loyalty management

identify target customers


renewal management


knowledge management


relationship management


sales call management


rating and review management




campaign management


content management

content publishing


generation of new leads


products & pricelist management


lead qualification

lead qualification: technographic



community building


conference call management


performance management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Increase customer life time value

  • Improve ROI

  • Establish thought leadership

  • Grow market share

  • Improve stakeholder relations

  • Improve consistency

  • Improve efficiency

  • Improve digital and social presence

  • Manage risk

  • See 11 more
  • Enhance customer relationships

  • Improve internal communications

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Launch new products

  • Improve ROI

  • See 4 more

Top Channels

Channels Used

  • offline

  • phone calls

  • chat

  • e-mail

  • website

  • on premises

  • mobile

  • trade shows

  • events

  • video

  • user generated content

  • blogs

  • mobile app

  • See 10 more
  • offline

  • phone calls

  • chat

  • e-mail

  • website

  • on premises

  • mobile

  • trade shows

  • events

  • video

  • user generated content

  • blogs

  • mobile app

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting