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Clientsuccess vs ServiceNow: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Clientsuccess vs. ServiceNow is based on a specific set of business needs and context. The comparison uses 9322 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Clientsuccess and ServiceNow

Clientsuccess, and ServiceNow belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Clientsuccess covers Engagement Management with E-Mail, Training & Onboarding, Sales Document Management with E-Mail, Coaching, etc.

ServiceNow focuses on Workflow Management, Helpdesk Management with Phone Calls, Engagement Management with E-Mail, Knowledge Management with User Generated Content, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Clientsuccess

Focus area

Clientsuccess is better than ServiceNow for

Software Failure Risk

  • medium

logo ServiceNow

Focus area

ServiceNow is better than Clientsuccess for

Software Failure Risk

  • low

About

ClientSuccess: Customer Success Management Software

ServiceNow - Digital Workflows for Enterprise - Make work ...

Age

2014

Financials

SEED

IPO

Business Need

Total Processes
(we found evidences for)

63

91

Total Goals
(we found evidences for)

14

17

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


training & onboarding


sales document management

contract management

proposal & quote management



contact list management

creating contact list


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

tracking & monitoring communications

sending & publishing communications






lifetime value management



advocacy management


subscription management



loyalty management

identify target customers


renewal management


knowledge management

creating knowledge base


relationship management


sales call management


rating and review management




campaign management


content management

content publishing


generation of new leads


products & pricelist management


sales review & feedback


lead qualification

lead qualification: technographic


revenue cycle management


courses & assessment



customer case management


social media management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Increase customer life time value

  • Improve ROI

  • Establish thought leadership

  • Grow market share

  • Improve stakeholder relations

  • Improve consistency

  • Improve efficiency

  • Improve digital and social presence

  • Manage risk

  • See 11 more
  • Scale best practices

  • Acquire customers

  • Enhance customer relationships

  • Manage risk

  • Improve internal communications

  • Improve ROI

  • Improve efficiency

  • Grow market share

  • Improve visibility

  • Launch new products

  • Improve stakeholder relations

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve consistency

  • Increase customer life time value

  • Improve digital and social presence

  • Establish thought leadership

  • See 14 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • offline

  • user generated content

  • blogs

  • point of sale

  • chat

  • mobile

  • on premises

  • social media

  • website

  • mobile app

  • Slack

  • promotions

  • Facebook

  • games

  • support groups

  • trade shows

  • mass media

  • video

  • television

  • review sites

  • Amazon

  • events

  • LinkedIn

  • radio

  • Twitter

  • omnichannel

  • See 25 more
  • phone calls

  • e-mail

  • offline

  • user generated content

  • blogs

  • point of sale

  • chat

  • mobile

  • on premises

  • social media

  • website

  • mobile app

  • Slack

  • promotions

  • Facebook

  • games

  • support groups

  • trade shows

  • mass media

  • video

  • television

  • review sites

  • Amazon

  • events

  • LinkedIn

  • radio

  • Twitter

  • omnichannel

  • See 25 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting