Comparison Summary
This comparison report of Clientsuccess vs. SolarWinds Service Desk is based on a specific set of business needs and context. The comparison uses 8597 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Clientsuccess and SolarWinds Service Desk
Clientsuccess, and SolarWinds Service Desk belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Clientsuccess covers Engagement Management with E-Mail, Training & Onboarding, Sales Document Management with E-Mail, Coaching, etc.
SolarWinds Service Desk focuses on Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Clientsuccess
Focus area
Clientsuccess is better than SolarWinds Service Desk for
Software Failure Risk
SolarWinds Service Desk
Focus area
SolarWinds Service Desk is better than Clientsuccess for
Software Failure Risk
About
ClientSuccess: Customer Success Management Software
SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....
Age
2014
Financials
SEED
M&A
Business Need
Total Processes
(we found evidences for)
63
61
Total Goals
(we found evidences for)
14
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Increase customer life time value
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Improve ROI
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Establish thought leadership
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Grow market share
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Improve stakeholder relations
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Improve consistency
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Improve efficiency
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Improve digital and social presence
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Manage risk
- See 11 more
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Enhance customer relationships
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Scale best practices
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Improve internal communications
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Improve ROI
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Manage risk
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Improve visibility
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Acquire customers
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Launch new products
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Improve efficiency
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Improve consistency
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Increase sales & revenue
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Shorten ramp up time
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Establish thought leadership
- See 10 more
Top Channels
Channels Used
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e-mail
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offline
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user generated content
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blogs
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phone calls
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social media
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mobile
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website
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on premises
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point of sale
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chat
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Slack
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promotions
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games
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mobile app
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video
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events
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trade shows
- See 15 more
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e-mail
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offline
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user generated content
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blogs
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phone calls
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social media
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mobile
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website
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on premises
-
point of sale
-
chat
-
Slack
-
promotions
-
games
-
mobile app
-
video
-
events
-
trade shows
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
