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Close CRM vs CiviCRM: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Close CRM vs. CiviCRM is based on a specific set of business needs and context. The comparison uses 3911 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Close CRM and CiviCRM

Close CRM, CiviCRM, Salesmate Sales CRM, Freshsales, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Close CRM covers Engagement Management with E-Mail, Sales Call Management with Phone Calls, Communication Management with E-Mail, Lead Management with E-Mail, etc.

CiviCRM focuses on Contact List Management with Offline, Communication Management with E-Mail, Membership Management with Offline, Event Management with Offline, etc.

"After moving our team to Close’s built-in Power Dialer, we saw a 60% increase in outbound call volume and 28% increase in outbound call duration. " - Sarah Haselkorn

"The Calibrate team took up this challenge with great enthusiasm. Both during the preliminary phase (wireframes, UX and design) as during the various development phases, they were always open to discussion, new suggestions or changes. Moreover, they ...always looked for feasible solutions taking into account the budget and tight timing. Excellent project management and transparent communication ensured a pleasant collaboration. " - Margit Bal

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Close CRM

Focus area

Close CRM is better than CiviCRM for

Software Failure Risk

  • low

logo CiviCRM

Focus area

CiviCRM is better than Close CRM for

Software Failure Risk

  • medium

About

Inside Sales Software CRM with Calling & Emailing

Open source CRM software for nonprofits

Age

2013

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

89

49

Total Goals
(we found evidences for)

12

4

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


sales call management

meeting management


communication management

sending & publishing communications

tracking & monitoring communications


workflow management



generation of new leads



contact list management

creating contact list



training & onboarding


sales document management

contract management

proposal & quote management



pipeline management



knowledge management


relationship management




account management



content management




products & pricelist management


social media management

social media analytics


conversion management


competitive intelligence




sales review & feedback


customer feedback management


lead qualification


campaign management







rating and review management


business development




motivation management


helpdesk management


courses & assessment


customer case management


membership management



community building



subscription management


advocacy management


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Improve ROI

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Improve efficiency

  • Grow market share

  • Build brand awareness

  • Manage risk

  • See 9 more
  • Scale best practices

  • Launch new products

  • Grow market share

  • Enhance customer relationships

  • See 1 more

Top Channels

Channels Used

  • offline

  • causes and charity

  • e-mail

  • newsletter

  • promotions

  • website

  • phone calls

  • user generated content

  • blogs

  • point of sale

  • mobile

  • events

  • trade shows

  • print media

  • magazine

  • chat

  • video

  • mobile app

  • See 15 more
  • offline

  • causes and charity

  • e-mail

  • newsletter

  • promotions

  • website

  • phone calls

  • user generated content

  • blogs

  • point of sale

  • mobile

  • events

  • trade shows

  • print media

  • magazine

  • chat

  • video

  • mobile app

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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high

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting