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Close CRM vs Commence: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Close CRM vs. Commence is based on a specific set of business needs and context. The comparison uses 4061 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Close CRM and Commence

Close CRM, Commence, Salesmate Sales CRM, Freshsales, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Close CRM covers Engagement Management with E-Mail, Sales Call Management with Phone Calls, Communication Management with E-Mail, Lead Management with E-Mail, etc.

Commence focuses on Generation Of New Leads with E-Mail, Contact List Management, Campaign Management, Engagement Management with Phone Calls, etc.

"After moving our team to Close’s built-in Power Dialer, we saw a 60% increase in outbound call volume and 28% increase in outbound call duration. " - Sarah Haselkorn

"We use Commence CRM to pretty much run our entire business operations including Customer Management, Sales and Opportunity Management, Sales History,Forecasts, Lead Management, Reporting and more. What we really appreciate is the flexibility of the ...product where we can make changes as our business requirements grow. This would be extremely costly with other systems. In addition, Commence has delivered top notch customer support in several instances where we ran into some glitches caused by user error. " - Dave Marchant

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Close CRM

Focus area

Close CRM is better than Commence for

Software Failure Risk

  • low

logo Commence

Focus area

Commence is better than Close CRM for

Software Failure Risk

  • low

About

Inside Sales Software CRM with Calling & Emailing

Customer Relationship Management (CRM) Software

Age

2013

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

89

69

Total Goals
(we found evidences for)

12

15

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


sales call management

meeting management


communication management

sending & publishing communications

tracking & monitoring communications


workflow management



generation of new leads



contact list management



training & onboarding


sales document management

contract management

proposal & quote management



pipeline management



knowledge management


relationship management




account management



content management




products & pricelist management


social media management

social media analytics


conversion management


competitive intelligence




sales review & feedback


customer feedback management

measuring customer satisfaction


lead qualification


campaign management

campaign analytics







rating and review management


business development




motivation management



helpdesk management


opportunity management


segmentation and targeting


personalized marketing


lifetime value management


customer case management


customise loyalty program


identify target customers


loyalty management

customise loyalty program

identify target customers


calendar management




follower management


social media marketing



Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Improve ROI

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Improve efficiency

  • Grow market share

  • Build brand awareness

  • Manage risk

  • See 9 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Improve stakeholder relations

  • Improve efficiency

  • Launch new products

  • Scale best practices

  • Build brand awareness

  • Improve brand engagement

  • Improve ROI

  • Improve consistency

  • Grow market share

  • Increase customer life time value

  • Enter new markets internationally or locally

  • See 12 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • social media

  • offline

  • point of sale

  • website

  • user generated content

  • blogs

  • See 5 more
  • phone calls

  • e-mail

  • social media

  • offline

  • point of sale

  • website

  • user generated content

  • blogs

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting