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Close CRM vs Groove: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Close CRM low Failure Risk for Groove low
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Comparison Summary

This comparison report of Close CRM vs. Groove is based on a specific set of business needs and context. The comparison uses 7616 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Close CRM and Groove

Close CRM, Salesmate Sales CRM, Freshsales, etc., belong to a category of solutions that help CRM, whereas Groove, Yesware, Ebsta, etc., belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Close CRM covers Engagement Management with E-Mail, Sales Call Management with Phone Calls, Communication Management with E-Mail, Lead Management with E-Mail, etc.

Groove focuses on Engagement Management with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Sales Call Management with Phone Calls, etc.

"I love Close!! It works like a human brain. It does all the things that I need. Close is complex where it needs to be, simple where it matters. It's easy to learn and easy to use. Effective in follow up, notes, emails, calls. I just love it. " - Nik L.

"It was taking 5 to 6 hours a month of my time to try and resolve our Salesforce sync issues with Outreach. " - Josh Garman

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Close CRM

Focus area

Close CRM is better than Groove for

Software Failure Risk

  • low

logo Groove

Focus area

Groove is better than Close CRM for

Software Failure Risk

  • low

About

Inside Sales Software CRM with Calling & Emailing

Sales engagement software that drives efficiency at every stage of the sales process

Age

2013

2013

Financials

SEED

SERIES B

Business Need

Total Processes
(we found evidences for)

89

73

Total Goals
(we found evidences for)

12

11

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (136)

Read Reviews (493)

engaging and following up

Read Reviews (120)

Read Reviews (413)

engaging with scheduling & cadence

Read Reviews (4)

Read Reviews (42)

sales call management

Read Reviews (116)

Read Reviews (61)

call recording

Read Reviews (80)

Read Reviews (14)

call searching

Read Reviews (4)

Read Reviews (0)

call analytics

Read Reviews (4)

Read Reviews (0)

meeting management

Read Reviews (2)

Read Reviews (46)

communication management

Read Reviews (102)

Read Reviews (376)

sending & publishing communications

Read Reviews (68)

Read Reviews (122)

tracking & monitoring communications

Read Reviews (30)

Read Reviews (246)

workflow management

Read Reviews (73)

Read Reviews (101)

lead management

Read Reviews (68)

Read Reviews (18)

generation of new leads

Read Reviews (42)

Read Reviews (19)

contact list management

Read Reviews (32)

Read Reviews (24)

creating contact list

Read Reviews (1)

Read Reviews (8)

training & onboarding

Read Reviews (26)

Read Reviews (30)

sales document management

Read Reviews (22)

Read Reviews (13)

contract management

Read Reviews (11)

Read Reviews (4)

proposal & quote management

Read Reviews (7)

Read Reviews (6)

pipeline management

Read Reviews (12)

Read Reviews (10)

knowledge management

Read Reviews (9)

Read Reviews (34)

relationship management

Read Reviews (9)

Read Reviews (4)

account management

Read Reviews (6)

Read Reviews (28)

content management

Read Reviews (6)

Read Reviews (2)

content curation

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (4)

Read Reviews (4)

social media management

Read Reviews (4)

Read Reviews (17)

social media analytics

Read Reviews (3)

Read Reviews (12)

conversion management

Read Reviews (4)

Read Reviews (7)

competitive intelligence

Read Reviews (4)

Read Reviews (0)

sales review & feedback

Read Reviews (3)

Read Reviews (0)

customer feedback management

Read Reviews (3)

Read Reviews (20)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (14)

lead qualification

Read Reviews (3)

Read Reviews (3)

lead qualification: technographic

Read Reviews (1)

Read Reviews (3)

campaign management

Read Reviews (3)

Read Reviews (20)

campaign analytics

Read Reviews (1)

Read Reviews (4)

rating and review management

Read Reviews (2)

Read Reviews (3)

business development

Read Reviews (2)

Read Reviews (3)

motivation management

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (1)

Read Reviews (41)

opportunity management

Read Reviews (1)

Read Reviews (2)

international marketing

Read Reviews (1)

Read Reviews (5)

renewal management

Read Reviews (0)

Read Reviews (5)

revenue cycle management

Read Reviews (0)

Read Reviews (7)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Improve ROI

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Improve efficiency

  • Grow market share

  • Build brand awareness

  • Manage risk

  • See 9 more

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve ROI

  • Improve internal communications

  • Improve visibility

  • Launch new products

  • Grow market share

  • Scale best practices

  • Improve efficiency

  • Establish thought leadership

  • See 8 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • social media

  • LinkedIn

  • mobile

  • chat

  • text SMS

  • offline

  • point of sale

  • omnichannel

  • website

  • user generated content

  • blogs

  • games

  • print media

  • magazine

  • video

  • causes and charity

  • on premises

  • mobile app

  • Twitter

  • Facebook

  • See 19 more

  • e-mail

  • phone calls

  • social media

  • LinkedIn

  • mobile

  • chat

  • text SMS

  • offline

  • point of sale

  • omnichannel

  • website

  • user generated content

  • blogs

  • games

  • print media

  • magazine

  • video

  • causes and charity

  • on premises

  • mobile app

  • Twitter

  • Facebook

  • See 19 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting