Overview: Close CRM and Zendesk Sell as CRM Category solutions.

Close CRM and Zendesk Sell both excel in the CRM domain, catering to diverse business needs. Close CRM shines in sales call management and engagement, with robust features like integration and custom reporting, making it a fit for large enterprises in tech sectors. Zendesk Sell stands out with its communication tracking and contact management, boasting strong integration capabilities, appealing to a broader range of industries and company sizes. Both offer 24/7 support, but Zendesk Sell has a more extensive user base across different customer segments.

Close CRM: Close CRM accelerates sales with integrated calling, two-way email sync, powerful search, and custom reporting. Inside Sales Software Product Tour showcases these features.

Zendesk Sell: Zendesk Sell is a sales CRM software that boosts productivity and pipeline visibility for sales teams. Friction is eliminated, enabling more sales.

Close CRM and Zendesk Sell: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Close CRM enhances engagement and follow-ups, focusing on sales call management, aiding users in refining communication and lead management. read more →

Zendesk Sell supports tracking and monitoring communications, focusing on managing contact lists and effective engagement. read more →

Business Goals

Close CRM targets boosting sales, acquiring customers, and refining customer relationships. read more →

Zendesk Sell aims to elevate revenue and customer relations, with an eye on customer acquisition. read more →

Core Features

Close CRM offers seamless integration and powerful custom reports, enhancing data management and migration. read more →

Zendesk Sell excels in integrations, data import/export, with a focus on ease of use and custom reporting. read more →

Vendor Support

Close CRM provides reliable 24/7 support, with chat and phone options to suit diverse operational needs. read more →

Zendesk Sell offers robust 24/7 support, favoring businesses needing constant availability and quick assistance. read more →

Segments and Industries

Close CRM is popular among large enterprises in IT and marketing sectors. read more →

Zendesk Sell sees wide use in consumer services and goods, appealing to various customer segments. read more →

Operational Alignment

Close CRM integrates into workflows of tech-focused industries, fitting complex operational scales. read more →

Zendesk Sell aligns with operations of varied industries, from consumer goods to large enterprises. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Export

Read peer / expert warnings.

Data Import

Read peer / expert warnings.

Support

Phone Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

24/7 Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Others

Analytics

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

AI Powered

Read peer / expert warnings.

Most deployed common Use Cases for Close CRM and Zendesk Sell

What Are the key features of Close CRM and Zendesk Sell for Engagement Management?

Close Crm and Zendesk Sell both help users organize and track customer interactions and follow-ups. Close Crm emphasizes automation, with features such as power dialers and automated follow-up sequences, allowing for more efficient outreach and engagement. Zendesk Sell focuses on a user-friendly interface and transparency, aiding in tracking customer interactions and streamlining workflows. Close Crm's limitations include a lack of social features and meeting tracking. Zendesk Sell lacks a standardized follow-up regiment, requiring manual oversight.

"...Our marketing team use pipedrive to send out email to possible leads and follow up with them and when it results in a successful response from the prospect the sales team collects the phone numbers...." Peer review by Varun K., System Administrator, Information Technology and Services

"...Also the task tool helps us stay on track with follow ups...." Peer review by Corey W, Business Development Manager, Computer Software

What benefits does Close CRM and Zendesk Sell offer for Communication Management?

Close Crm and Zendesk Sell both enable users to manage communication with potential customers. Close Crm focuses on email tracking, bulk email sending, and easy communication within the platform, while Zendesk Sell integrates phone calls, tracked emails, and text messages. Zendesk Sell allows for better tracking of interactions and provides more robust reporting capabilities. Close Crm's interface may be more intuitive for some users, while Zendesk Sell offers a broader range of communication tools. n nBoth platforms have limitations; Zendesk Sell experiences occasional technical issues, while Close Crm may not be as comprehensive in communication management.

"...Easy to create customised lead views and send personalised bulk emails..." Peer review by Linus L., Internet

"...It was a great tool to keep notes on meetings with investors, keep track of follow-up items, and manage communications...." Peer review by Ainsley F, VP of Operations, Education