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Close CRM vs Zendesk Sunshine: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Close CRM low Failure Risk for Zendesk Sunshine medium
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Comparison Summary

This comparison report of Close CRM vs. Zendesk Sunshine is based on a specific set of business needs and context. The comparison uses 2875 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Close CRM and Zendesk Sunshine

Close CRM, Zendesk Sunshine, Salesmate Sales CRM, Freshsales, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Close CRM covers Engagement Management with E-Mail, Sales Call Management with Phone Calls, Communication Management with E-Mail, Lead Management with E-Mail, etc.

Zendesk Sunshine focuses on Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

"So much friendlier and more streamlined than many CRMs. It has a lot of flexibility for power users, but not at the cost of regular users' ability to just get work done. " - Jackson Eardley

"The implementation was really quick. That got the attention of our leadership teams. " - Steven Franklin

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Close CRM

Focus area

Close CRM is better than Zendesk Sunshine for

Software Failure Risk

  • low

logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

About

Inside Sales Software CRM with Calling & Emailing

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Age

2013

2007

Financials

SEED

IPO

Business Need

Total Processes
(we found evidences for)

89

29

Total Goals
(we found evidences for)

12

6

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (136)

Read Reviews (12)

engaging and following up

Read Reviews (120)

Read Reviews (2)

engaging with scheduling & cadence

Read Reviews (4)

Read Reviews (0)

sales call management

Read Reviews (116)

Read Reviews (0)

call recording

Read Reviews (80)

Read Reviews (0)

call searching

Read Reviews (4)

Read Reviews (0)

call analytics

Read Reviews (4)

Read Reviews (0)

meeting management

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (102)

Read Reviews (1)

sending & publishing communications

Read Reviews (68)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (30)

Read Reviews (1)

workflow management

Read Reviews (73)

Read Reviews (6)

lead management

Read Reviews (68)

Read Reviews (0)

generation of new leads

Read Reviews (42)

Read Reviews (0)

contact list management

Read Reviews (32)

Read Reviews (4)

training & onboarding

Read Reviews (26)

Read Reviews (2)

sales document management

Read Reviews (22)

Read Reviews (3)

contract management

Read Reviews (11)

Read Reviews (2)

proposal & quote management

Read Reviews (7)

Read Reviews (0)

pipeline management

Read Reviews (12)

Read Reviews (1)

knowledge management

Read Reviews (9)

Read Reviews (1)

relationship management

Read Reviews (9)

Read Reviews (2)

account management

Read Reviews (6)

Read Reviews (0)

content management

Read Reviews (6)

Read Reviews (0)

content curation

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (4)

Read Reviews (0)

social media management

Read Reviews (4)

Read Reviews (3)

social media analytics

Read Reviews (3)

Read Reviews (3)

conversion management

Read Reviews (4)

Read Reviews (0)

competitive intelligence

Read Reviews (4)

Read Reviews (1)

sales review & feedback

Read Reviews (3)

Read Reviews (0)

customer feedback management

Read Reviews (3)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (2)

lead qualification

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (3)

Read Reviews (1)

rating and review management

Read Reviews (2)

Read Reviews (0)

business development

Read Reviews (2)

Read Reviews (0)

motivation management

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (1)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Improve ROI

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Improve efficiency

  • Grow market share

  • Build brand awareness

  • Manage risk

  • See 9 more

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting