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CloudTalk vs Upland InGenius: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for CloudTalk low Failure Risk for Upland InGenius low
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Comparison Summary

This comparison report of CloudTalk vs. Upland InGenius is based on a specific set of business needs and context. The comparison uses 1421 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing CloudTalk and Upland InGenius

CloudTalk, Upland InGenius, Dialpad Ai Contact Center, Smiddle, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

CloudTalk covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Conference Call Management with Offline, Contact List Management with Phone Calls, etc.

Upland InGenius focuses on Customer Feedback Management with Promotions, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo CloudTalk

Focus area

CloudTalk is better than Upland InGenius for

Software Failure Risk

  • low

logo Upland InGenius

Focus area

Software Failure Risk

  • low

About

Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card

Deliver better service, sales, IT and HR support with CTI

Age

2010

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

37

22

Total Goals
(we found evidences for)

6

4

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (102)

Read Reviews (21)

sales call management

Read Reviews (84)

Read Reviews (15)

call recording

Read Reviews (77)

Read Reviews (8)

conference call management

Read Reviews (36)

Read Reviews (0)

communication management

Read Reviews (17)

Read Reviews (5)

tracking & monitoring communications

Read Reviews (15)

Read Reviews (3)

contact list management

Read Reviews (17)

Read Reviews (1)

contacts history

Read Reviews (6)

Read Reviews (0)

training & onboarding

Read Reviews (11)

Read Reviews (0)

workflow management

Read Reviews (6)

Read Reviews (5)

engagement management

Read Reviews (4)

Read Reviews (12)

engaging and following up

Read Reviews (1)

Read Reviews (6)

customer feedback management

Read Reviews (2)

Read Reviews (22)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (13)

sales document management

Read Reviews (2)

Read Reviews (1)

international marketing

Read Reviews (2)

Read Reviews (0)

social media marketing

Read Reviews (2)

Read Reviews (0)

advocacy management

Read Reviews (0)

Read Reviews (8)

creating knowledge base

Read Reviews (0)

Read Reviews (2)

knowledge management

Read Reviews (0)

Read Reviews (6)

creating knowledge base

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Enhance customer relationships

  • Launch new products

  • Enter new markets internationally or locally

  • See 3 more

  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • See 1 more

Top Channels

Channels Used

  • phone calls

  • promotions

  • offline

  • on premises

  • omnichannel

  • See 2 more

  • phone calls

  • promotions

  • offline

  • on premises

  • omnichannel

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

{{{rsh_C_1}}}

low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting