Guiding you to choose between CloudTalk vs. XCALLY: 2024

Comparison Summary

CloudTalk: CloudTalk offers advanced call center features with VoIP integration. Customer communications are enhanced, and agent efficiency is improved.

XCALLY: XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.

CloudTalk and XCALLY: Customer Satisfaction Data

Most deployed common Use Cases for CloudTalk and XCALLY

What Are the key features of CloudTalk and XCALLY for Helpdesk Management?

Both Cloudtalk and Xcally are cloud-based software solutions for managing call centers. Cloudtalk emphasizes integration with other popular tools and offers a modern approach to call center functionality. Xcally focuses on maximizing agent talk time through automated dialing features and provides a user-friendly interface. However, both tools are limited to managing call centers and do not offer more comprehensive helpdesk functionalities.

"...Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward. ...." Peer review by Eyituoyo O., Linux System Admin, Information Technology and Services

"...We are using xCALLY call center for more than 6 months and frankly we didn't receive any complaint from our agents, the stability, features and using of xCALLY call center is amazing and we are satisfied with it, in addition we became a silver partner of xCALLY for Kuwait and KSA countries and we are selling a lot of agents to our customers, the feedback from our customers till now is positive enough to continue selling this product...." Peer review by Ali H., Head of presales, Telecommunications

What makes CloudTalk and XCALLY ideal for Contact List Management?

Cloudtalk and Xcally both manage contact lists. Cloudtalk allows users to access customer histories during calls, while Xcally offers a more comprehensive contact management system. Cloudtalk's strength lies in its ease of use and integration with CRMs, but it has limitations in managing large contact lists. Xcally's contact management system is more robust and flexible but has a steeper learning curve.

"...This tool helps us seamlessly maintain contact with our customers around the globe...." Peer review by Tomas J., Business Development Manager, Computer Software

"...More sell for my Contact Center customers, more greater attention span, omnichannel attention...." Peer review by Oscar A., CeO, Telecommunications