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CMNTY vs Khoros Communities: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of CMNTY vs. Khoros Communities is based on a specific set of business needs and context. The comparison uses 1358 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing CMNTY and Khoros Communities

CMNTY, and Khoros Communities belong to a category of solutions that help Community Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

CMNTY covers Engagement Management, Market Research, Helpdesk Management, Collaboration with User Generated Content, etc.

Khoros Communities focuses on Engagement Management, Social Media Management with Social Media, Helpdesk Management with Phone Calls, Content Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo CMNTY

Focus area

Software Failure Risk

  • medium

logo Khoros Communities

Focus area

Khoros Communities is better than CMNTY for

Software Failure Risk

  • low

About

Bridge the Gap Between Your Brand and Your Audience CMNTY

Online brand communities to create digital spaces for customers

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

21

51

Total Goals
(we found evidences for)

5

11

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



helpdesk management



training & onboarding


sales document management

proposal & quote management


loyalty management

create engagement based loyalty


communication management

sending & publishing communications


relationship management


lifetime value management


community building


competitive intelligence


customer feedback management


content management

content publishing


social media analytics


engaging on social media


social media management

social media analytics

engaging on social media



knowledge management


campaign management


contact list management


workflow management


products & pricelist management


advocacy management



conversion management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve brand engagement

  • Build brand awareness

  • Scale best practices

  • Acquire customers

  • See 2 more
  • Acquire customers

  • Enhance customer relationships

  • Improve ROI

  • Build brand awareness

  • Improve internal communications

  • Increase sales & revenue

  • Scale best practices

  • Improve brand engagement

  • Improve digital and social presence

  • Launch new products

  • Improve efficiency

  • See 8 more

Top Channels

Channels Used

  • user generated content

  • blogs

  • social media

  • phone calls

  • website

  • Twitter

  • Facebook

  • mobile

  • mobile app

  • e-mail

  • offline

  • point of sale

  • mass media

  • games

  • See 11 more
  • user generated content

  • blogs

  • social media

  • phone calls

  • website

  • Twitter

  • Facebook

  • mobile

  • mobile app

  • e-mail

  • offline

  • point of sale

  • mass media

  • games

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting