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CMNTY vs Salesforce Community Cloud: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of CMNTY vs. Salesforce Community Cloud is based on a specific set of business needs and context. The comparison uses 1271 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing CMNTY and Salesforce Community Cloud

CMNTY, and Salesforce Community Cloud belong to a category of solutions that help Community Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

CMNTY covers Engagement Management, Market Research, Helpdesk Management, Collaboration with User Generated Content, etc.

Salesforce Community Cloud focuses on Engagement Management with User Generated Content, Collaboration with Mobile, Knowledge Management with User Generated Content, Community Building with Mobile, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo CMNTY

Focus area

Software Failure Risk

  • medium

logo Salesforce Community Cloud

Focus area

Salesforce Community Cloud is better than CMNTY for

Software Failure Risk

  • low

About

Bridge the Gap Between Your Brand and Your Audience CMNTY

Online Community Software - Salesforce.com

Age

1999

Financials

IPO

Business Need

Total Processes
(we found evidences for)

21

50

Total Goals
(we found evidences for)

5

11

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



helpdesk management



training & onboarding


sales document management

proposal & quote management


loyalty management

create engagement based loyalty


communication management

sending & publishing communications


relationship management


community building


competitive intelligence


customer feedback management


content management


knowledge management


contact list management


customer case management



workflow management



conversion management



opportunity management


rating and review management





Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve brand engagement

  • Build brand awareness

  • Scale best practices

  • Acquire customers

  • See 2 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve stakeholder relations

  • Scale best practices

  • Build brand awareness

  • Increase sales & revenue

  • Improve brand engagement

  • Improve efficiency

  • Enter new markets internationally or locally

  • Launch new products

  • See 8 more

Top Channels

Channels Used

  • mobile

  • website

  • blogs

  • user generated content

  • video

  • e-mail

  • phone calls

  • mobile app

  • chat

  • offline

  • on premises

  • social media

  • display advertisement

  • Twitter

  • channel partners

  • point of sale

  • See 13 more
  • mobile

  • website

  • blogs

  • user generated content

  • video

  • e-mail

  • phone calls

  • mobile app

  • chat

  • offline

  • on premises

  • social media

  • display advertisement

  • Twitter

  • channel partners

  • point of sale

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting