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Compare CMNTY vs Salesforce Community Cloud

Comparison Summary

For CMNTY vs Salesforce Community Cloud comparison, Our AI algorithm looked at 1271 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CMNTY and Salesforce Community Cloud to solve their respective business needs.

Pros and cons of CMNTY and Salesforce Community Cloud

CMNTY is more suited to businesses that require Engagement Management and Market Research where as Salesforce Community Cloud is focused towards Engagement Management with User Generated Content and Collaboration with Mobile .

logo CMNTY

Focus area

Software Failure Risk

  • medium

logo Salesforce Community Cloud

Focus area

Salesforce Community Cloud is better than CMNTY for

Software Failure Risk

  • low

About

Bridge the Gap Between Your Brand and Your Audience CMNTY

Online Community Software - Salesforce.com

Age

1999

Financials

IPO

Business Need

Total Processes
(we found evidences for)

21

50

Total Goals
(we found evidences for)

5

11

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



helpdesk management



training & onboarding


sales document management

proposal & quote management


loyalty management

create engagement based loyalty


communication management

sending & publishing communications


relationship management


community building


competitive intelligence


customer feedback management


content management


knowledge management


contact list management


customer case management



workflow management



conversion management



opportunity management


rating and review management





Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve brand engagement

  • Build brand awareness

  • Scale best practices

  • Acquire customers

  • See 2 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve stakeholder relations

  • Scale best practices

  • Build brand awareness

  • Increase sales & revenue

  • Improve brand engagement

  • Improve efficiency

  • Enter new markets internationally or locally

  • Launch new products

  • See 8 more

Top Channels

Channels Used

  • mobile

  • website

  • blogs

  • user generated content

  • video

  • e-mail

  • phone calls

  • mobile app

  • chat

  • offline

  • on premises

  • social media

  • display advertisement

  • Twitter

  • channel partners

  • point of sale

  • See 13 more
  • mobile

  • website

  • blogs

  • user generated content

  • video

  • e-mail

  • phone calls

  • mobile app

  • chat

  • offline

  • on premises

  • social media

  • display advertisement

  • Twitter

  • channel partners

  • point of sale

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting