Comparison Summary
Introducing Comm100 and livepro
Comm100, ProProfs Chat, Velaro Platforms, etc., belong to a category of solutions that help Live Chat, whereas livepro, PHPKB Knowledge Management Software, KnowledgeOwl, etc., belong to a category of solutions that help Knowledge Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Comm100 covers Engagement Management with Chat, Customer Feedback Management with Chat, Helpdesk Management with Chat, Knowledge Management, etc.
livepro focuses on Knowledge Management, Engagement Management, Customer Feedback Management, Helpdesk Management with Phone Calls, etc.
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About
Comm100: Omnichannel Customer Experience Platform | Live Chat ...
livepro: Customer Experience Knowledge Management
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
30
41
Total Goals
(we found evidences for)
8
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Enhance customer relationships
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Increase sales & revenue
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Acquire customers
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Improve internal communications
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Improve ROI
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Launch new products
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Improve brand engagement
- See 5 more
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Acquire customers
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Enhance customer relationships
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Scale best practices
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Improve ROI
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Launch new products
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Improve internal communications
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Improve consistency
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Improve navigation
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Improve efficiency
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Establish thought leadership
- See 7 more
Top Channels
Channels Used
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phone calls
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user generated content
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blogs
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promotions
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support groups
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video
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offline
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on premises
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website
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e-mail
- See 7 more
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phone calls
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user generated content
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blogs
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promotions
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support groups
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video
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offline
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on premises
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website
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e-mail
- See 7 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
