Comm100 Overview

Comm100 is an all-in-one omnichannel communication platform used by over 150,000 customers, offering live chat, bots, automation, email, and more. Businesses enhance customer interaction through seamless integration.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Comm100.

Other use cases:

  • Knowledge Management
  • Onboarding
  • Competitive Intelligence
  • Rating And Review Management
  • Product Marketing
  • Contact List Management
  • Advertisement
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Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Comm100.

Other priorities:

  • Increase Sales & Revenue
  • Acquire Customers
  • Improve Internal Communications
  • Improve ROI
  • Launch New Products
  • Improve Brand Engagement
See all business priorities See less business priorities

Comm100 Use-Cases and Business Priorities: Customer Satisfaction Data

Comm100 works with different mediums / channels such as Chat. Omnichannel. Website etc.

Comm100's features include Personalization, Ticketing, Bot, etc. and Comm100 support capabilities include Phone Support, Email Support, 24/7 Support, etc. also Comm100 analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Live Chat is an enterprise-grade customer support solution that enables brands to engage website visitors in real time...." Peer review from Featured Customers

Comm100, Helpcrunch, livepro, Haptik, Smartsupp, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Comm100

Top Industries

  • Information Technology and Services
  • Computer Software

Popular in

  • Small Business
  • Mid Market

Comm100 is popular in Information Technology And Services, and Computer Software, and is widely used by Small Business, and Mid Market,

Comm100 Customer wins, Customer success stories, Case studies

How can Comm100 enhance your Engagement Management process?

How can Comm100 optimize your Customer Feedback Management Workflow?

How does Comm100 address your Helpdesk Management Challenges?

Why is Comm100 the best choice for Knowledge Management?

How can Comm100 enhance your Onboarding process?

11 buyers and buying teams have used Cuspera to assess how well Comm100 solved their Live Chat needs. Cuspera uses 569 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Thompson Rivers University - Education - Large

Comm100 Live Chat and Chatbot helped Thompson Rivers University support over 25,000 students across five departments. The university achieved a 4.28 CSAT score and reduced wait times to 25 seconds. 8...3% of chats are now handled by the chatbot, providing 24/7 support. Comm100 enabled TRU to meet digital expectations and improve student engagement. The solution was easy to implement without technical skills.

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Global Affairs Canada - Government Administration

Comm100 helped Global Affairs Canada improve customer satisfaction. The agency used Comm100's platform to support digital communication. The solution made it easier for citizens to get help. Customer... satisfaction increased after using Comm100. The platform provided secure and efficient service for government needs.

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Motor City Community Credit Union - Banking

Comm100 helped Motor City Community Credit Union improve customer support. The credit union used Comm100's platform to connect with members in real time. They offered live chat and other digital supp...ort tools. This made it easier for members to get help quickly. The solution focused on secure and efficient service for banking customers.

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McMaster Uni - Higher Education

Comm100 Live Chat and AI helped McMaster Uni improve IT support. The university used live chat to connect with students, faculty, and staff in real time. AI features automated many support tasks. Thi...s made support faster and more efficient. The solution helped McMaster Uni deliver better service to its campus community.

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ITSM - Consumer Services - Large

Comm100 AI Live Chat helped ITSM cut average wait times from 3m:52s to 1m:36s and boost CSAT from 74.6% to 79.4%. ITSM switched from LivePerson to Comm100 to support 3,000-3,500 daily chats for globa...l gaming brands. Comm100 delivered advanced routing, multilingual support, and custom integrations for ITSM's complex needs. Dedicated migration support and global server infrastructure ensured zero downtime and fast, reliable chat worldwide. ITSM now handles over 1.4 million chats a year with improved efficiency and customer satisfaction.

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University of Canberra - Higher Education

Comm100 helped the University of Canberra scale student support. The university used Comm100 to improve how they help students. The solution made it easier for students to get answers. The university... can now support more students at once. This improved the student experience. The university uses Comm100 to help students, faculty, and staff.

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Grow Your Business and Win with Comm100 | The Comm100 Partner Network

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Frequently Asked Questions(FAQ)

for Comm100

What is Comm100?

Comm100 is an enterprise omnichannel customer service software that enables businesses or organizations to communicate with their website visitors in real-time. It is designed to help businesses from all scales and industries improve customer satisfaction rates, and engage with their current and prospective customers in real time. It grows business and makes brands more reliable, and makes communication much more flexible.

It helps almost every sales team to track and identify potential buyers, and to address the concerns of the ones that are already on board. It stores communication records in a comprehensive database, and makes them accessible to all agents regardless of their location, communicate and assist each other, in order to deliver support, and seamlessly integrated with a variety of systems and applications, and priced reasonably to fit even the tightest budget and modest needs of businesses.

Key features include rule-based proactive chat, granular permission setting, team collaboration, surveys, chat histories, and more.

What is Comm100 used for?

Comm100 is a Live Chat Software mainly used by its customers to Scale Best Practices and Enhance Customer Relationships by Engagement Management, Customer Feedback Management and Helpdesk Management .

What are the top features of Comm100?

Personalization, Ticketing and bot are some of the top features of Comm100.

Who uses Comm100?

Comm100 is used by Information Technology And Services, Computer Software among other industries.

What are Comm100 alternatives?

Helpcrunch, Livepro, Haptik and Smartsupp are popular alternatives for Comm100.
lightning

Peers used Comm100 for engagement management and customer feedback management

Comm100 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (32)
Analytics

4.38/5 ★

Read Reviews (9)
Custom Reports

3.77/5 ★

Read Reviews (32)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (32)
Analytics

4.38/5 ★

Read Reviews (9)
Custom Reports

3.77/5 ★

Read Reviews (32)

Software Failure Risk Guidance

?

for Comm100

Overall Risk Meter

Low Medium High

Top Failure Risks for Comm100

Comm100 Network Corporation News

Product

Comm100 Launches Comprehensive AI Training Suite to Transform Customer Support Operations

Comm100 has launched a new AI Training Suite to enhance customer support operations. The suite includes AI Knowledge for content optimization, AI Quality Assurance for interaction consistency, and AI Onboarding for agent training. These tools automate processes like knowledge base maintenance and agent development, offering seamless integration with platforms like Confluence and ServiceNow.

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M&A

Comm100 Acquires Atando Technologies Credit Union Portfolio

Comm100 has acquired Atando Technologies' Credit Union portfolio, enhancing its position in the financial services sector. This acquisition strengthens Comm100's commitment to the Credit Union market, offering expanded services and dedicated support to clients. The move builds on Comm100's existing partnership with Atando Technologies, aiming to deliver superior omnichannel customer engagement solutions.

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Partnership

UNIwise & Comm100 Partner to Enhance Higher Ed Assessment Support

Comm100 and UNIwise have formed a two-year partnership to enhance digital assessment support in higher education. UNIwise will integrate Comm100s live chat solution into its WISEflow platform, improving student engagement and support during exams. This collaboration aims to elevate the assessment experience across European institutions, with successful implementations already at three universities.

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Product

Comm100 Introduces Advanced AI Solutions, Redefining Customer Engagement

Comm100 has launched three new AI-powered products: AI Agent, AI Copilot, and AI Insights. AI Agent delivers advanced, human-like conversational support, automating up to 80% of customer queries with contextual understanding and brand customization. AI Copilot enhances agent productivity by streamlining inquiry resolution. AI Insights provides actionable analytics to optimize customer engagement. These solutions aim to set new standards for efficiency and flexibility in omnichannel customer service.

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Comm100 Network Corporation Profile

Company Name

Comm100 Network Corporation

Company Website

https://www.comm100.com/

HQ Location

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE