Comm100 Overview
Comm100 is an all-in-one omnichannel communication platform used by over 150,000 customers, offering live chat, bots, automation, email, and more. Businesses enhance customer interaction through seamless integration.
Use Cases
Customers recommend Engagement Management, Customer Feedback Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Comm100.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Comm100.
Comm100 Use-Cases and Business Priorities: Customer Satisfaction Data
Comm100 works with different mediums / channels such as Chat. Omnichannel. Website etc.
Comm100's features include Personalization, Ticketing, Bot, etc. and Comm100 support capabilities include Phone Support, Email Support, 24/7 Support, etc. also Comm100 analytics capabilities include Analytics, and Custom Reports.
Reviews
"...We really saw a willingness to respond to customer feedback on the platform, and that was something that stood out to us as a positive sign of a strong future relationship...." Peer review by Peter Bornhorst, eCommerce Manager, YSI Inc.
Comm100, Helpcrunch, livepro, Haptik, Smartsupp, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Comm100
Top Industries
- Information Technology and Services
- Computer Software
Popular in
- Small Business
- Mid Market
Comm100 is popular in Information Technology And Services, and Computer Software, and is widely used by Small Business, and Mid Market,
Comprehensive Insights on Comm100 Use Cases
Why is Comm100 the best choice for Engagement Management?
How can Comm100 optimize your Customer Feedback Management Workflow?
How does Comm100 facilitate Helpdesk Management?
What Are the key features of Comm100 for Knowledge Management?
How efficiently Does Comm100 manage your Onboarding?
19+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Comm100 solved their Live Chat needs. Cuspera uses 569 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Case Studies
CASE STUDY University of Canberra
CASE STUDY Ultrabet
CASE STUDY San Jose State University
CASE STUDY UBC Okanagan
CASE STUDY Ya Ya Creations
CASE STUDY UNIwise
Video
Grow Your Business and Win with Comm100 | The Comm100 Partner Network
Frequently Asked Questions(FAQ)
for Comm100
What is Comm100?
Comm100 is an enterprise omnichannel customer service software that enables businesses or organizations to communicate with their website visitors in real-time. It is designed to help businesses from all scales and industries improve customer satisfaction rates, and engage with their current and prospective customers in real time. It grows business and makes brands more reliable, and makes communication much more flexible.
It helps almost every sales team to track and identify potential buyers, and to address the concerns of the ones that are already on board. It stores communication records in a comprehensive database, and makes them accessible to all agents regardless of their location, communicate and assist each other, in order to deliver support, and seamlessly integrated with a variety of systems and applications, and priced reasonably to fit even the tightest budget and modest needs of businesses.
Key features include rule-based proactive chat, granular permission setting, team collaboration, surveys, chat histories, and more.
What is Comm100 used for?
What are the top features of Comm100?
Who uses Comm100?
What are Comm100 alternatives?
Peers used Comm100 for engagement management and customer feedback management
Comm100 Competitors
Comm100 Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Analytics | Read Reviews (9) |
| Custom Reports | Read Reviews (32) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Analytics | Read Reviews (9) |
| Custom Reports | Read Reviews (32) |
Comm100 Integrations
Comm100 integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Comm100
Overall Risk Meter
Top Failure Risks for Comm100
Comm100 Network Corporation News
Comm100 Introduces Advanced AI Solutions, Redefining Customer Engagement
Comm100 has launched three new AI-powered products: AI Agent, AI Copilot, and AI Insights. AI Agent delivers advanced, human-like conversational support, automating up to 80% of customer queries with contextual understanding and brand customization. AI Copilot enhances agent productivity by streamlining inquiry resolution. AI Insights provides actionable analytics to optimize customer engagement. These solutions aim to set new standards for efficiency and flexibility in omnichannel customer service.
Comm100 Network Corporation Profile
Company Name
Comm100 Network Corporation
Company Website
https://www.comm100.com/HQ Location
Employees
51-100
Social
Financials
PRIVATE
