Comm100 Overview

Comm100 is an all-in-one omnichannel communication platform used by over 150,000 customers, offering live chat, bots, automation, email, and more. Businesses enhance customer interaction through seamless integration.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Comm100.

Other use cases:

  • Knowledge Management
  • Onboarding
  • Competitive Intelligence
  • Rating And Review Management
  • Product Marketing
  • Contact List Management
  • Advertisement
See all use cases See less use cases

Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Comm100.

Other priorities:

  • Increase Sales & Revenue
  • Acquire Customers
  • Improve Internal Communications
  • Improve ROI
  • Launch New Products
  • Improve Brand Engagement
See all business priorities See less business priorities

Comm100 Use-Cases and Business Priorities: Customer Satisfaction Data

Comm100 works with different mediums / channels such as Chat. Omnichannel. Website etc.

Comm100's features include Personalization, Ticketing, Bot, etc. and Comm100 support capabilities include Phone Support, Email Support, 24/7 Support, etc. also Comm100 analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We really saw a willingness to respond to customer feedback on the platform, and that was something that stood out to us as a positive sign of a strong future relationship...." Peer review by Peter Bornhorst, eCommerce Manager, YSI Inc.

Comm100, Helpcrunch, livepro, Haptik, Smartsupp, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Comm100

Top Industries

  • Information Technology and Services
  • Computer Software

Popular in

  • Small Business
  • Mid Market

Comm100 is popular in Information Technology And Services, and Computer Software, and is widely used by Small Business, and Mid Market,

Comprehensive Insights on Comm100 Use Cases

Why is Comm100 the best choice for Engagement Management?

How can Comm100 optimize your Customer Feedback Management Workflow?

How does Comm100 facilitate Helpdesk Management?

What Are the key features of Comm100 for Knowledge Management?

How efficiently Does Comm100 manage your Onboarding?

19+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Comm100 solved their Live Chat needs. Cuspera uses 569 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Case Studies

CASE STUDY University of Canberra

Comm100 helped the University of Canberra scale student support. The university used Comm100 to improve how they help students. The solution made it easier for students to get answers. The university... can now support more students at once. This improved the student experience. The university uses Comm100 to help students, faculty, and staff.

Banking

CASE STUDY Ultrabet

Comm100 Live Chat helps Ultrabet support players since 2018. Ultrabet uses Comm100 to give real-time help to players. The platform lets them answer questions fast. Players get support any time they n...eed it. This improves player experience and keeps them happy.

Education

CASE STUDY San Jose State University

Comm100 helped San Jose State University automate 55% of their chat interactions. The university used Comm100's AI-powered chat solution. This improved support for students, faculty, and staff. The a...utomation reduced manual workload for the support team. The university now delivers faster and more efficient service.

CASE STUDY UBC Okanagan

Comm100 Omnichannel was adopted by UBC Okanagan in four departments. The platform helps support students, faculty, and staff. UBC Okanagan uses live chat, ticketing, and messaging features. The solut...ion improves communication and support across the campus. The case highlights the use of omnichannel support in higher education.

CASE STUDY Ya Ya Creations

Comm100 helped Ya Ya Creations switch from LivePerson. The company moved to Comm100 for better customer support. The case highlights the transition.

CASE STUDY UNIwise

Comm100's live chat solution helped UNIwise improve exam support. UNIwise used live chat to connect with students and staff in real time. The solution made it easier to answer questions quickly. This... improved the support experience for everyone involved. The case highlights how live chat can help higher education organizations provide better service.

Video

Grow Your Business and Win with Comm100 | The Comm100 Partner Network

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Frequently Asked Questions(FAQ)

for Comm100

What is Comm100?

Comm100 is an enterprise omnichannel customer service software that enables businesses or organizations to communicate with their website visitors in real-time. It is designed to help businesses from all scales and industries improve customer satisfaction rates, and engage with their current and prospective customers in real time. It grows business and makes brands more reliable, and makes communication much more flexible.

It helps almost every sales team to track and identify potential buyers, and to address the concerns of the ones that are already on board. It stores communication records in a comprehensive database, and makes them accessible to all agents regardless of their location, communicate and assist each other, in order to deliver support, and seamlessly integrated with a variety of systems and applications, and priced reasonably to fit even the tightest budget and modest needs of businesses.

Key features include rule-based proactive chat, granular permission setting, team collaboration, surveys, chat histories, and more.

What is Comm100 used for?

Comm100 is a Live Chat Software mainly used by its customers to Scale Best Practices and Enhance Customer Relationships by Engagement Management, Customer Feedback Management and Helpdesk Management .

What are the top features of Comm100?

Personalization, Ticketing and bot are some of the top features of Comm100.

Who uses Comm100?

Comm100 is used by Information Technology And Services, Computer Software among other industries.

What are Comm100 alternatives?

Helpcrunch, Livepro, Haptik and Smartsupp are popular alternatives for Comm100.
lightning

Peers used Comm100 for engagement management and customer feedback management

Comm100 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (32)
Analytics

4.38/5 ★

Read Reviews (9)
Custom Reports

3.77/5 ★

Read Reviews (32)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (32)
Analytics

4.38/5 ★

Read Reviews (9)
Custom Reports

3.77/5 ★

Read Reviews (32)

Software Failure Risk Guidance

?

for Comm100

Overall Risk Meter

Low Medium High

Top Failure Risks for Comm100

Comm100 Network Corporation News

Product

Comm100 Introduces Advanced AI Solutions, Redefining Customer Engagement

Comm100 has launched three new AI-powered products: AI Agent, AI Copilot, and AI Insights. AI Agent delivers advanced, human-like conversational support, automating up to 80% of customer queries with contextual understanding and brand customization. AI Copilot enhances agent productivity by streamlining inquiry resolution. AI Insights provides actionable analytics to optimize customer engagement. These solutions aim to set new standards for efficiency and flexibility in omnichannel customer service.

Comm100 Network Corporation Profile

Company Name

Comm100 Network Corporation

Company Website

https://www.comm100.com/

HQ Location

Employees

51-100

Social

Financials

PRIVATE