Comm100 vs. ProProfs Chat: Live Chat Solution Comparison 2025

Overview: Comm100 and ProProfs Chat as Live Chat Category solutions.

Comm100 and ProProfs Chat are both live chat solutions catering to enterprise needs. Comm100 excels in engagement management and compliance, ideal for large IT sectors. ProProfs Chat, however, shines in social media management and lead generation, appealing to varied industries including automotive. Both provide robust customer support but differ in feature emphasis—Comm100 leans on security, while ProProfs Chat focuses on data analytics.

Comm100: Comm100 is an all-in-one omnichannel communication platform used by over 150,000 customers, offering live chat, bots, automation, email, and more. Businesses enhance customer interaction through seamless integration.

ProProfs Chat: ProProfs offers free live chat software for websites and mobile apps. Small businesses and startups can deliver 24/7 support with the forever-free plan.

Comm100 and ProProfs Chat: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Comm100 primarily supports engagement management, perfect for teams looking to manage and improve customer interactions. It also aids in customer feedback management and competitive intelligence. read more →

ProProfs Chat stands out in helpdesk management and engagement across social media. It's a boon for social media-savvy businesses looking to convert interactions into leads. read more →

Business Goals

Comm100 helps businesses scale best practices and enhance customer relationships. It’s great for enterprises focusing on scaling and customer retention. read more →

ProProfs Chat focuses on increasing sales, enhancing customer relationships, and entering new markets. It's tailored for businesses eager to boost revenue and broaden their reach. read more →

Core Features

Comm100 offers comprehensive training, compliance, and security features. AI capabilities and integration make it strong for data-driven operations. read more →

ProProfs Chat excels in data import and export, with rich analytics and custom reporting. It's well-suited for data-intensive tasks. read more →

Vendor Support

Comm100 provides extensive 24/7 support with training and onboarding options. Chat and phone support are always available. read more →

ProProfs Chat also offers 24/7 support with additional phone and email channels. It ensures high availability for various business needs. read more →

Segments and Industries

Comm100 is popular among large enterprises in IT and computer software sectors. It suits large-scale operations robustly. read more →

ProProfs Chat serves a wider range of segments, including small and mid-market, with a foothold in automotive industries. read more →

Operational Alignment

Comm100 integrates seamlessly into enterprise workflows, prioritizing security and privacy in IT environments. read more →

ProProfs Chat accommodates diverse operations, from small businesses to large enterprises, scaling smoothly with user-generated content and offline interaction options. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Phone Support

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Email Support

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24/7 Support

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Chat Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Comm100 and ProProfs Chat

What makes Comm100 and ProProfs Chat ideal for Engagement Management?

Comm100 and ProProfs Chat both offer live chat features to engage website visitors in real time. Comm100 provides an enterprise-grade solution with an omnichannel approach, connecting customer conversations across various platforms. ProProfs Chat focuses on engaging visitors with proactive outreach, answering queries in real time, and improving website engagement. Both tools emphasize the importance of real-time communication for customer support and engagement.

"...Comm100 is a great way to interact with customers in real time...." Peer review by Joanie Gentile, Senior Business Operations Manager, Fitbit Health Solutions

"...For me it s got to be the ability to answer customer queries in real-time and keeping them engaged with our services...." Peer review by Eugene K, Software Engineer, Real Estate

How efficiently Does Comm100 and ProProfs Chat manage your Helpdesk Management?

Comm100 and Proprofs Chat are both customer support tools that offer live chat features and integration with helpdesk software. Comm100 focuses on providing a comprehensive solution that includes email marketing and conversational AI, while Proprofs Chat emphasizes instant response times and increased engagement. Proprofs Chat offers integration with multiple platforms, including survey maker, knowledge base, and CRM, while Comm100 integrates with Google Analytics and social media.

"...Jim Rembach: Hey, this is Jim at the Fast Leader Show and Call Center Coach..." Two Factors Make It Easy for Contact Center Chat

"...ProProfs Chat will help your support teams reduce tickets,improve customer response time and satisfaction, and ultimately increase sales & ROI...." Peer review from ProProfs

How can Comm100 and ProProfs Chat enhance your Customer Feedback Management process?

Comm100 and Proprofs Chat both emphasize customer satisfaction as a key benefit. Both tools offer features to gather customer feedback and improve customer service. However, Comm100 focuses more on using data to understand customer needs and improve overall customer experience, while Proprofs Chat emphasizes features like visitor monitoring and post-chat surveys for collecting customer feedback in real-time.

"...The prominent benefits of utilizing their live chat software include higher website conversion rates, increased customer satisfaction, improved service efficiency, and lower operating costs...." Peer review from Featured Customers

"...Besides these, you can also find a range of features such as visitor monitoring, third party integration, post-chat surveys for gathering feedback, callback requests when operators are offline, file sharing, support operators performance reports, and more...." Peer review