ProProfs Chat Overview

ProProfs offers free live chat software for websites and mobile apps. Small businesses and startups can deliver 24/7 support with the forever-free plan.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using ProProfs Chat.

Other use cases:

  • Social Media Analytics
  • Generation Of New Leads
  • Capturing Leads
  • Knowledge Management
  • Training & Onboarding
  • Conversion Management
  • Rating And Review Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ProProfs Chat.

Other priorities:

  • Acquire Customers
  • Improve Digital And Social Presence
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Improve Efficiency
See all business priorities See less business priorities

ProProfs Chat Use-Cases and Business Priorities: Customer Satisfaction Data

ProProfs Chat works with different mediums / channels such as Chat. Website. and Offline.

ProProfs Chat's features include Personalization, Widgets, Dashboard, etc. and ProProfs Chat support capabilities include 24/7 Support, Email Support, Chat Support, etc. also ProProfs Chat analytics capabilities include Analytics, and Custom Reports.

Reviews

"...ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors...." Peer review from ProProfs

Peer review evidence (same sources as the product rating summary)

"...I needed a live chat which would connect with my CRM, helpdesk, email marketing tool and so on...." Peer review by Mukesh Roy
"...ProProfs offers functionality for building customer loyalty programs, running chat-based campaigns, offering customer support and tracking engagements...." Peer review
"...Besides these, you can also find a range of features such as visitor monitoring, third party integration, post-chat surveys for gathering feedback, callback requests when operators are offline, file sharing, support operators performance reports, and more...." Peer review

ProProfs Chat, Helpcrunch, Haptik, InMoment, Sogolytics, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ProProfs Chat

Top Industries

  • Information Technology and Services
  • Computer Software
  • Automotive

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

ProProfs Chat is popular in Information Technology And Services, Computer Software, and Automotive and is widely used by Small Business, Large Enterprise, and Mid Market.

ProProfs Chat Customer wins, Customer success stories, Case studies

How does ProProfs Chat address your Helpdesk Management Challenges?

How does ProProfs Chat address your Engagement Management Challenges?

What benefits does ProProfs Chat offer for Customer Feedback Management?

What Are the key features of ProProfs Chat for Social Media Analytics?

What Are the key features of ProProfs Chat for Generation Of New Leads?

41 buyers and buying teams have used Cuspera to assess how well ProProfs Chat solved their Live Chat needs. Cuspera uses 720 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

 

Zoho Corporation - Information Technology And Services - Large

Pleasanton, USA

Zoho Corporation used ProProfs Quiz Maker to create and host remote quizzes for their attendees. The tool was easy to use, allowing quiz creation in just five minutes with a helpful question bank. Zo...ho valued the instant results and e-certificates, which made attendees happy and improved productivity. Automated features and UI-driven configuration required no coding. Customer support was also praised.

Read more →
 

WOWorks - Restaurants - Medium

West Conshohocken, USA

ProProfs Training Maker helped WOWorks train staff across 350 franchises. Before, training was slow and inconsistent. Over 55% of issues came from logging into different systems. ProProfs unified tra...ining, added quizzes, and let staff learn at their own pace. WOWorks cut training time by 40%. Staff now start productive and training matches the brand.

Read more →
 

Towle Driving School - Education - Small

Gonic, USA

ProProfs Quiz Maker helped Towle Driving School move all driving tests online. The owner, Kevin Towle, needed a faster way to grade quizzes and tests. ProProfs let him send quizzes to students with j...ust a link and use a large library of questions. He saved time and managed test results better. Real-time reports and instant feedback made the process easy. ProProfs streamlined everything for the school.

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Life Winks LLC & Clean Law Union - Non Profit Organization Management - Small

St. Louis, USA

ProProfs helped Life Winks LLC & Clean Law Union automate client certification for their intellectual property. Founder Aaron Wemple needed a fast, easy way to license people with his IP. He chose Pr...oProfs for its user-friendly quiz and assessment tools. The platform made it simple to set up, edit, and deliver assessments. Now, clients can get certified anytime with automated certificates. This solution supports the company's mission to help vulnerable children and families.

Read more →
 

Thermo Fisher Scientific - Pharmaceuticals - Very Large

Waltham, USA

ProProfs Quiz Maker helped Thermo Fisher Scientific train their global sales force. The company needed to create and grade hundreds of online exams. ProProfs automated grading and reporting, saving t...ime and effort. The tool made it easy to see which questions were hardest for employees. Detailed reports gave quick insights for better training. The process was painless for several hundred global employees.

Read more →
 

Taipei University - Education - Large

Taipei City, Taiwan

ProProfs helped Professor Ye Chen Lo at Taipei University save time by moving law school quizzes online. The platform replaced paper quizzes with digital assessments, cutting out printing and manual ...grading. Students accessed quizzes via QR codes on their phones. Automated grading gave instant results and freed up time for teaching. Real-time quiz data helped improve class engagement and teaching materials.

Read more →

Proprofs Chat Demo Video

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing ProProfs Chat

What is ProProfs Chat used for?

ProProfs Chat is a Live Chat Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Helpdesk Management, Engagement Management and Customer Feedback Management .

What are the top features of ProProfs Chat?

Personalization, Widgets and Dashboard are some of the top features of ProProfs Chat.

Who uses ProProfs Chat?

ProProfs Chat is used by Information Technology And Services, Computer Software and Automotive among other industries.

What are ProProfs Chat alternatives?

Helpcrunch, Haptik, InMoment and Sogolytics are popular alternatives for ProProfs Chat.

Where is ProProfs Chat located?

ProProfs Chat is headquartered at Los Angeles , Calfornia.
lightning

Peers used ProProfs Chat for helpdesk management and engagement management

ProProfs Chat Competitors

ProProfs Chat Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.87/5 ★

Read Reviews (19)
Custom Reports

4.86/5 ★

Read Reviews (47)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.87/5 ★

Read Reviews (19)
Custom Reports

4.86/5 ★

Read Reviews (47)

Software Failure Risk Guidance

?

for ProProfs Chat

Overall Risk Meter

Low Medium High

Top Failure Risks for ProProfs Chat

ProProfs News

Product

Proprofs Live Chat review

The TechRadar review of ProProfs Live Chat highlights its effectiveness in managing customer communication through real-time chat integration. The software offers a free version and paid plans with features like visitor tracking, ticketing, and data analytics. It is praised for its ease of use, customization options, and ability to integrate with platforms like Salesforce and Microsoft Office 365, making it suitable for businesses of all sizes.

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M&A

ProProfs Acquires PeopleGoal - citybiz

ProProfs has acquired PeopleGoal, expanding its capabilities in employee engagement and performance management solutions.

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M&A

ProProfs Acquires HR & Performance Goals Management Software PeopleGoal - PR Web

ProProfs has acquired PeopleGoal, a software for HR and performance goals management.

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ProProfs Profile

Company Name

ProProfs

Company Website

https://www.proprofs.com

HQ Location

Los Angeles , Calfornia

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE