ProProfs Chat Overview

ProProfs offers free live chat software for websites and mobile apps. Small businesses and startups can deliver 24/7 support with the forever-free plan.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using ProProfs Chat.

Other use cases:

  • Social Media Analytics
  • Generation Of New Leads
  • Capturing Leads
  • Knowledge Management
  • Training & Onboarding
  • Conversion Management
  • Rating And Review Management
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ProProfs Chat.

Other priorities:

  • Acquire Customers
  • Improve Digital And Social Presence
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Improve Efficiency
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ProProfs Chat Use-Cases and Business Priorities: Customer Satisfaction Data

ProProfs Chat works with different mediums / channels such as Chat. Website. and Offline.

ProProfs Chat's features include Personalization, Widgets, Dashboard, etc. and ProProfs Chat support capabilities include 24/7 Support, Email Support, Chat Support, etc. also ProProfs Chat analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Really helpful support team and full value for money product...." Peer review by Mark Smith

ProProfs Chat, Helpcrunch, Haptik, InMoment, Sogolytics, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ProProfs Chat

Top Industries

  • Information Technology and Services
  • Computer Software
  • Automotive

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

ProProfs Chat is popular in Information Technology And Services, Computer Software, and Automotive and is widely used by Small Business, Large Enterprise, and Mid Market.

Comprehensive Insights on ProProfs Chat Use Cases

How does ProProfs Chat address your Helpdesk Management Challenges?

What solutions does ProProfs Chat provide for Engagement Management?

What solutions does ProProfs Chat provide for Customer Feedback Management?

How efficiently Does ProProfs Chat manage your Social Media Analytics?

What solutions does ProProfs Chat provide for Generation Of New Leads?

16+ more Business Use Cases

41 buyers and buying teams have used Cuspera to assess how well ProProfs Chat solved their Live Chat needs. Cuspera uses 720 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Case Studies

Information Technology and Services

CASE STUDY Zoho Corporation

ProProfs Quiz Maker helped Zoho Corporation create and host remote quizzes for their attendees. The tool was easy to use, allowing quiz creation in just 5 minutes with a question bank. Zoho liked the... UI-based configuration and auto-generated reports. Instant results and e-certificates made attendees happy and improved productivity. Customer support and automated features were also praised.

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Education

CASE STUDY Towle Driving School

ProProfs Quiz Maker helped Towle Driving School automate student testing. The owner struggled with manual grading and needed a faster way to give and score quizzes. With ProProfs, he sends quizzes by... link and uses a library of over 1,000,000 questions. The software made it easy to create and deliver tests, even during COVID when classes moved online. Real-time results and instant feedback save time and make managing student progress simple. The owner calls ProProfs a lifesaver and a game changer.

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Education

CASE STUDY Taipei University of Technology (NTUT)

ProProfs Quiz Maker helped Professor Ye Chen Lo at Taipei University of Technology save time on weekly law class quizzes. The platform replaced paper quizzes with digital ones, using QR codes for eas...y access and automated grading for instant results. This change let Professor Lo focus more on teaching and less on paperwork. Students got immediate feedback, which increased engagement. Quiz data gave insights to improve teaching and learning materials. Live chat support quickly solved technical issues.

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Manufacturing

CASE STUDY Thermo Fisher Scientific

ProProfs Quiz Maker helped Thermo Fisher Scientific train over 100 global employees. The company needed to provide training and education to its global sales force, which was hard to manage and grade... manually. With ProProfs, they no longer had to hand-grade nearly 600 exams. The platform generated automatic statistics and detailed reports, making it easy to spot problem questions. The solution was easy to use and provided valuable insights, making training painless and efficient.

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Non-Profit Organization Management

CASE STUDY The European Association of Science Editors (EASE)

ProProfs Training Maker helped EASE improve workshop certification. EASE needed a way to confirm participant understanding in online courses. ProProfs let them create quizzes and issue certificates b...ased on quiz results. The flexible subscription model kept costs low. EASE saw better engagement and proof of learning for members.

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Restaurants

CASE STUDY WOWorks

ProProfs Training Maker helped WOWorks cut employee training time by 40%. WOWorks struggled with inconsistent training and onboarding across 350+ franchises. ProProfs provided a user-friendly, integr...ated training system with quizzes and digital courses. The white-label feature let WOWorks keep training on-brand. Employees now learn at their own pace, making them more productive from day one. Gamification made training more engaging, boosting operational efficiency.

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Video

Proprofs Chat Demo Video

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Frequently Asked Questions(FAQ)

for ProProfs Chat

What is ProProfs Chat used for?

ProProfs Chat is a Live Chat Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Helpdesk Management, Engagement Management and Customer Feedback Management .

What are the top features of ProProfs Chat?

Personalization, Widgets and Dashboard are some of the top features of ProProfs Chat.

Who uses ProProfs Chat?

ProProfs Chat is used by Information Technology And Services, Computer Software and Automotive among other industries.

What are ProProfs Chat alternatives?

Helpcrunch, Haptik, InMoment and Sogolytics are popular alternatives for ProProfs Chat.

Where is ProProfs Chat located?

ProProfs Chat is headquartered at Los Angeles , Calfornia.
lightning

Peers used ProProfs Chat for helpdesk management and engagement management

ProProfs Chat Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.87/5 ★

Read Reviews (19)
Custom Reports

4.86/5 ★

Read Reviews (47)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.87/5 ★

Read Reviews (19)
Custom Reports

4.86/5 ★

Read Reviews (47)

Software Failure Risk Guidance

?

for ProProfs Chat

Overall Risk Meter

Low Medium High

Top Failure Risks for ProProfs Chat

ProProfs News

M&A

ProProfs Acquires PeopleGoal - citybiz

ProProfs has acquired PeopleGoal, expanding its capabilities in employee engagement and performance management solutions.

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M&A

ProProfs Acquires HR & Performance Goals Management Software PeopleGoal - PR Web

ProProfs has acquired PeopleGoal, a software for HR and performance goals management.

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ProProfs Profile

Company Name

ProProfs

Company Website

https://www.proprofs.com

HQ Location

Los Angeles , Calfornia

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE