Comparison Summary
This comparison report of Commence vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 1824 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Commence and Pega Customer Engagement Suite
Commence, Pega Customer Engagement Suite, workbooks.com, MarketSharp, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Commence covers Generation Of New Leads with E-Mail, Contact List Management, Campaign Management, Engagement Management with Phone Calls, etc.
Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
"Commence has provide us with the solution we need to manage our sales and marketing activities in a format that is easy to understand and use. Commence has also been flexible enough that we have been able to customize and maintain it without having ...to rely on external consultants. We are using Commence every day to improve our effectiveness. We are very satisfied and I would recommend Commence to any company looking to improve communication with their customers. " - Keith W. Torrance
"Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. " - Marcelo Claure
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Commence
Focus area
Commence is better than Pega Customer Engagement Suite for
Software Failure Risk
About
Customer Relationship Management (CRM) Software
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
Age
2017
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
69
23
Total Goals
(we found evidences for)
15
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Improve stakeholder relations
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Improve efficiency
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Launch new products
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Scale best practices
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Build brand awareness
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Improve brand engagement
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Improve ROI
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Improve consistency
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Grow market share
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Increase customer life time value
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Enter new markets internationally or locally
- See 12 more
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
Top Channels
Channels Used
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phone calls
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offline
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on premises
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omnichannel
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mobile
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social media
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mobile app
- See 4 more
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phone calls
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offline
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on premises
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omnichannel
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mobile
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social media
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mobile app
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
