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Commence vs Pega Customer Engagement Suite: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Commence low Failure Risk for Pega Customer Engagement Suite medium
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Comparison Summary

This comparison report of Commence vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 1824 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Commence and Pega Customer Engagement Suite

Commence, Pega Customer Engagement Suite, workbooks.com, MarketSharp, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Commence covers Generation Of New Leads with E-Mail, Contact List Management, Campaign Management, Engagement Management with Phone Calls, etc.

Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

"This past year we have made substantial strides in using the Commence product to improve our internal business processes. The key however wasn’t just the products robust features and flexibility, but the extremely competent staff that Commence provi...ded that were truly focused on addressing our needs. I would like to thank Commence Corporation for the excellent support we have received. We have been delighted to work with them. " - Lila Barnhurst

"Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. " - Marcelo Claure

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Commence

Focus area

Commence is better than Pega Customer Engagement Suite for

Software Failure Risk

  • low

logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

About

Customer Relationship Management (CRM) Software

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Age

2017

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

69

23

Total Goals
(we found evidences for)

15

8

Top Processes

Evidences indicate better relative satisfaction

generation of new leads

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campaign management

Read Reviews (42)

Read Reviews (2)

campaign analytics

Read Reviews (3)

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contact list management

Read Reviews (42)

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contacts history

Read Reviews (8)

Read Reviews (0)

engagement management

Read Reviews (31)

Read Reviews (50)

engaging and following up

Read Reviews (9)

Read Reviews (21)

social media management

Read Reviews (29)

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social media analytics

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opportunity management

Read Reviews (28)

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sales document management

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proposal & quote management

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contract management

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relationship management

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Read Reviews (1)

helpdesk management

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workflow management

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Read Reviews (6)

customer feedback management

Read Reviews (8)

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measuring customer satisfaction

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Read Reviews (3)

loyalty management

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customise loyalty program

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identify target customers

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knowledge management

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lead qualification

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products & pricelist management

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communication management

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sending & publishing communications

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tracking & monitoring communications

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pipeline management

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segmentation and targeting

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sales call management

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meeting management

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calendar management

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conversion management

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training & onboarding

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lifetime value management

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competitive intelligence

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customer case management

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personalized marketing

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account management

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follower management

Read Reviews (2)

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social media marketing

Read Reviews (2)

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business development

Read Reviews (2)

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SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Improve stakeholder relations

  • Improve efficiency

  • Launch new products

  • Scale best practices

  • Build brand awareness

  • Improve brand engagement

  • Improve ROI

  • Improve consistency

  • Grow market share

  • Increase customer life time value

  • Enter new markets internationally or locally

  • See 12 more

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting