ComputerTalk and Opus Contact Center, An In-Depth Comparison 2024

Comparison Summary

ComputerTalk: Omnichannel Contact Center Solutions by ComputerTalk modernizes organizations with business application integrations, AI, and analytics. All communication channels are efficiently managed.

Opus Contact Center: Opus-contact-center solutions are delivered by Opus Tech, specialists in omni-channel contact centers. Platinum partnerships exist with Mitel, Cirrus, and Five 9.

ComputerTalk and Opus Contact Center: Customer Satisfaction Data

Most deployed common Use Cases for ComputerTalk and Opus Contact Center

How does ComputerTalk and Opus Contact Center facilitate Engagement Management?

Computertalk offers a web-based integrated interaction viewer that displays all recorded interactions, while Opus Contact Center focuses on omni-channel interactions. Computertalk allows agents to link customer profiles to provide contextual information, while Opus Contact Center emphasizes boosting contact center productivity and powering customer engagement. Computertalk provides secure end-to-end communications, while Opus Contact Center aims to enhance engagement through cloud-based solutions.

"...New Customer Engagement...." a versatile tool to manage all of your outbound contact center campaigns

"...Whatever you are trying to achieve with your Digital Transformation objectives i.e. scaling-up enablement, improving customer engagement, reducing time to market, increasing sustainability or simply re-factoring legacy applications for the cloud; Opus has the DX solutions, skills and experience to increase your chances of success with your DX project. ..." Digital Transformation Provider

Why is ComputerTalk and Opus Contact Center the best choice for Communication Management?

Computertalk and Opus Contact Center both offer real-time call monitoring and data collection. However, Computertalk provides additional features such as integrated survey tools, automated messaging, and integration with communication platforms like Microsoft Teams. Opus Contact Center focuses on providing customer service support through phone and email.

"...I was able to track all calls and agents, and redirect calls to other queues or add queues when things picked up...." Enhance your Office 365 investment with enterprise-class contact center capabilities.

"...Call us on 0800 316 7566 or send an email and we ll get back to you as soon as possible. ..." Relocation Office Communications

What Are the key features of ComputerTalk and Opus Contact Center for Customer Feedback Management?

Computertalk and Opus Contact Center both emphasize increasing customer satisfaction. Computertalk focuses on personalization and efficiency through tools like speech recognition and survey automation. Opus Contact Center emphasizes a unified approach to customer contact, with a focus on streamlining operations and providing multimedia capabilities. Opus Contact Center highlights its consultant team's expertise in achieving high customer satisfaction.

"...Surveys Increase customer service by understanding their needs through survey automation...." ice Contact Center for Skype for Business

"...Opus has a team of experienced consultants that regularly achieve 97% customer satisfaction by closely working with you to understand your network requirements...." more bandwidth, faster data speeds, more resilience