Comparison Summary
This comparison report of Confluence vs. ServiceNow® Knowledge Management is based on a specific set of business needs and context. The comparison uses 18084 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Confluence and ServiceNow® Knowledge Management
Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Confluence covers Collaboration, Knowledge Management, Content Management, Sales Document Management, etc.
ServiceNow® Knowledge Management focuses on Knowledge Management with User Generated Content, Workflow Management, Helpdesk Management with Phone Calls, Social Media Management with User Generated Content, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Confluence
Focus area
Confluence is better than ServiceNow® Knowledge Management for
Software Failure Risk
About
Confluence - Team Collaboration Software | Atlassian
Knowledge Management | ServiceNow
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
95
32
Total Goals
(we found evidences for)
18
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Improve internal communications
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Enhance customer relationships
-
Acquire customers
-
Improve efficiency
-
Improve visibility
-
Launch new products
-
Grow market share
-
Increase sales & revenue
-
Enter new markets internationally or locally
-
Shorten ramp up time
-
Improve ROI
-
Improve navigation
-
Improve stakeholder relations
-
Manage risk
-
Improve consistency
-
Increase customer life time value
-
Establish thought leadership
- See 15 more
-
Enhance customer relationships
-
Scale best practices
-
Acquire customers
-
Manage risk
- See 1 more
Top Channels
Channels Used
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user generated content
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blogs
-
phone calls
-
offline
-
mobile
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on premises
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causes and charity
-
promotions
-
mobile app
-
point of sale
- See 7 more
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user generated content
-
blogs
-
phone calls
-
offline
-
mobile
-
on premises
-
causes and charity
-
promotions
-
mobile app
-
point of sale
- See 7 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
