Comparison Summary
This comparison report of ConnectWise Manage vs. BMC Helix ITSM is based on a specific set of business needs and context. The comparison uses 7649 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ConnectWise Manage and BMC Helix ITSM
ConnectWise Manage, BMC Helix ITSM, SolarWinds Service Desk, Teamsupport, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ConnectWise Manage covers Helpdesk Management, Sales Document Management, Workflow Management, Engagement Management with Phone Calls, etc.
BMC Helix ITSM focuses on Helpdesk Management, Workflow Management, Knowledge Management, Communication Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
ConnectWise Manage
Focus area
ConnectWise Manage is better than BMC Helix ITSM for
Software Failure Risk
BMC Helix ITSM
Focus area
BMC Helix ITSM is better than ConnectWise Manage for
Software Failure Risk
About
Business Management Software | ConnectWise Manage Business ...
BMC Helix ITSM Capabilities - BMC Software
Age
1982
Financials
M&A
Business Need
Total Processes
(we found evidences for)
81
35
Total Goals
(we found evidences for)
13
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Scale best practices
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Increase sales & revenue
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Enhance customer relationships
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Improve internal communications
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Improve ROI
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Grow market share
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Establish thought leadership
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Improve digital and social presence
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Shorten ramp up time
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Enter new markets internationally or locally
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Improve stakeholder relations
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Improve visibility
- See 10 more
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Scale best practices
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Improve efficiency
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Acquire customers
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Enhance customer relationships
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Improve stakeholder relations
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Launch new products
-
Improve visibility
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Improve ROI
- See 5 more
Top Channels
Channels Used
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e-mail
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phone calls
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offline
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on premises
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website
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social media
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Facebook
- See 4 more
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e-mail
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phone calls
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offline
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on premises
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website
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social media
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Facebook
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
