Comparison Summary

ConnectWise Manage: ConnectWise-Manage offers MSPs powerful PSA software with integrated help desk, sales, marketing, and billing tools. A free trial is available to maximize revenue predictability.

CustomerWise: Customerwise, TechExcel offers leading customer support software and ticketing systems tailored for B2B technology firms. The software meets unique business requirements efficiently.

logo ConnectWise Manage

Focus area

ConnectWise Manage is better than CustomerWise for

Software Failure Risk

  • medium

logo CustomerWise

Focus area

CustomerWise is better than ConnectWise Manage for

Software Failure Risk

  • low

ConnectWise Manage and CustomerWise: Customer Satisfaction Data

Most deployed common Use Cases for ConnectWise Manage and CustomerWise

How does ConnectWise Manage and CustomerWise address your Helpdesk Management Challenges?

Connectwise Manage and Customerwise both provide helpdesk management features. Connectwise Manage is a more comprehensive platform that also includes features for project management, billing, and procurement. Customerwise focuses specifically on customer support and helpdesk management, offering customizable workflows and email notifications. While Connectwise Manage can be used for basic helpdesk needs, some users suggest other solutions might be better.
"...It works for basic Help Desk requirements, but I would say there are probably other better solutions out there...." Peer review by Brandon S., Education
"...TechExcel CustomerWise is a configurable software suite for external customer support and helpdesk management that is scalable to organizations of any size...." Peer review

How efficiently Does ConnectWise Manage and CustomerWise manage your Workflow Management?

Why is ConnectWise Manage and CustomerWise the best choice for Sales Document Management?


ConnectWise Manage in Action: Unique Use Cases

How can ConnectWise Manage enhance your Engagement Management process?

How does ConnectWise Manage facilitate Contact List Management?


CustomerWise in Action: Unique Use Cases

What makes CustomerWise ideal for Knowledge Management?

How does CustomerWise facilitate Collaboration?

About

Business Management Software | ConnectWise Manage Business ...

CustomerWise - TechExcel

Age

1982

Financials

M&A

PRIVATE

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting