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ConnectWise Manage vs Spiceworks IT Help Desk: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for ConnectWise Manage medium Failure Risk for Spiceworks IT Help Desk medium
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Comparison Summary

This comparison report of ConnectWise Manage vs. Spiceworks IT Help Desk is based on a specific set of business needs and context. The comparison uses 11045 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing ConnectWise Manage and Spiceworks IT Help Desk

ConnectWise Manage, Spiceworks IT Help Desk, SolarWinds Service Desk, Teamsupport, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

ConnectWise Manage covers Helpdesk Management, Sales Document Management, Workflow Management, Engagement Management with Phone Calls, etc.

Spiceworks IT Help Desk focuses on Helpdesk Management, Knowledge Management, Communication Management with E-Mail, Sales Document Management with User Generated Content, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo ConnectWise Manage

Focus area

ConnectWise Manage is better than Spiceworks IT Help Desk for

Software Failure Risk

  • medium

logo Spiceworks IT Help Desk

Focus area

Spiceworks IT Help Desk is better than ConnectWise Manage for

Software Failure Risk

  • medium

About

Business Management Software | ConnectWise Manage Business ...

Cloud Help desk software for IT

Age

1982

Financials

M&A

Business Need

Total Processes
(we found evidences for)

81

52

Total Goals
(we found evidences for)

13

8

Top Processes

Evidences indicate better relative satisfaction

sales document management

Read Reviews (308)

Read Reviews (26)

contract management

Read Reviews (160)

Read Reviews (9)

proposal & quote management

Read Reviews (151)

Read Reviews (16)

digital signature

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (297)

Read Reviews (816)

workflow management

Read Reviews (212)

Read Reviews (11)

engagement management

Read Reviews (79)

Read Reviews (15)

engaging and following up

Read Reviews (35)

Read Reviews (12)

contact list management

Read Reviews (68)

Read Reviews (6)

contacts history

Read Reviews (15)

Read Reviews (4)

tracking contacts

Read Reviews (6)

Read Reviews (0)

communication management

Read Reviews (67)

Read Reviews (70)

tracking & monitoring communications

Read Reviews (27)

Read Reviews (28)

sending & publishing communications

Read Reviews (22)

Read Reviews (41)

training & onboarding

Read Reviews (57)

Read Reviews (13)

billing and invoice management

Read Reviews (50)

Read Reviews (2)

opportunity management

Read Reviews (36)

Read Reviews (0)

knowledge management

Read Reviews (32)

Read Reviews (79)

creating knowledge base

Read Reviews (3)

Read Reviews (9)

campaign management

Read Reviews (31)

Read Reviews (0)

campaign analytics

Read Reviews (3)

Read Reviews (0)

campaign monitoring

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (19)

Read Reviews (2)

lead qualification

Read Reviews (19)

Read Reviews (1)

lead qualification: technographic

Read Reviews (18)

Read Reviews (1)

social media management

Read Reviews (14)

Read Reviews (9)

social media analytics

Read Reviews (8)

Read Reviews (6)

engaging on social media

Read Reviews (2)

Read Reviews (0)

scheduling post to social media

Read Reviews (2)

Read Reviews (2)

customer feedback management

Read Reviews (10)

Read Reviews (5)

measuring customer satisfaction

Read Reviews (5)

Read Reviews (4)

advocacy management

Read Reviews (9)

Read Reviews (0)

account management

Read Reviews (8)

Read Reviews (0)

rating and review management

Read Reviews (7)

Read Reviews (0)

business development

Read Reviews (6)

Read Reviews (0)

competitive intelligence

Read Reviews (6)

Read Reviews (1)

sales call management

Read Reviews (4)

Read Reviews (8)

pipeline management

Read Reviews (4)

Read Reviews (0)

revenue cycle management

Read Reviews (4)

Read Reviews (1)

relationship management

Read Reviews (3)

Read Reviews (0)

generation of new leads

Read Reviews (3)

Read Reviews (3)

calendar management

Read Reviews (3)

Read Reviews (0)

promotion management

Read Reviews (2)

Read Reviews (1)

loyalty management

Read Reviews (2)

Read Reviews (0)

identify target customers

Read Reviews (2)

Read Reviews (0)

follower management

Read Reviews (2)

Read Reviews (0)

discount management

Read Reviews (2)

Read Reviews (1)

lifetime value management

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (2)

Read Reviews (0)

community building

Read Reviews (2)

Read Reviews (2)

category management

Read Reviews (0)

Read Reviews (2)

Scheduling & dispatching

Read Reviews (0)

Read Reviews (27)

license management

Read Reviews (0)

Read Reviews (9)

sales review & feedback

Read Reviews (0)

Read Reviews (2)

customer case management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Grow market share

  • Establish thought leadership

  • Improve digital and social presence

  • Shorten ramp up time

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Improve visibility

  • See 10 more

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Establish thought leadership

  • Scale best practices

  • Improve efficiency

  • Improve ROI

  • See 4 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • offline

  • social media

  • on premises

  • point of sale

  • mobile

  • display advertisement

  • mobile app

  • See 9 more

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • offline

  • social media

  • on premises

  • point of sale

  • mobile

  • display advertisement

  • mobile app

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting