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Customer Thermometer vs SurveySparrow NPS: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Customer Thermometer low Failure Risk for SurveySparrow NPS low
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Comparison Summary

This comparison report of Customer Thermometer vs. SurveySparrow NPS is based on a specific set of business needs and context. The comparison uses 5139 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Customer Thermometer and SurveySparrow NPS

Customer Thermometer, SurveySparrow NPS, CustomerSure, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Customer Thermometer covers Collecting Feedback, Helpdesk Management, Engaging Conversational Surveys, Communication Management with E-Mail, etc.

SurveySparrow NPS focuses on Customer Feedback Management, Engaging Conversational Surveys, Market Research, Workflow Management, etc.

"It’s been great for us – really important to us – especially when it comes to maintaining the quality of our store network. We get great feedback asking for stores to be recruited in a particular geographic areas. This is great – so we can send it o...n to our field team, so that they know where to target next. " - Matt Gould

"SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-...boarding. " - Parisa Vassei

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Customer Thermometer

Focus area

Software Failure Risk

  • low

logo SurveySparrow NPS

Focus area

SurveySparrow NPS is better than Customer Thermometer for

Software Failure Risk

  • low

About

Customer Feedback Tool for Real-time, actionable feedback from the customers at your fingertips

Survey Platform that turn customers into Promoters.

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

46

56

Total Goals
(we found evidences for)

10

11

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (300)

Read Reviews (264)

measuring net promoter score

Read Reviews (57)

Read Reviews (86)

measuring customer satisfaction

Read Reviews (52)

Read Reviews (20)

helpdesk management

Read Reviews (75)

Read Reviews (26)

engagement management

Read Reviews (57)

Read Reviews (195)

engaging and following up

Read Reviews (42)

Read Reviews (148)

communication management

Read Reviews (27)

Read Reviews (22)

sending & publishing communications

Read Reviews (27)

Read Reviews (21)

rating and review management

Read Reviews (22)

Read Reviews (3)

contact list management

Read Reviews (21)

Read Reviews (9)

sales document management

Read Reviews (18)

Read Reviews (3)

contract management

Read Reviews (7)

Read Reviews (1)

proposal & quote management

Read Reviews (2)

Read Reviews (2)

competitive intelligence

Read Reviews (9)

Read Reviews (7)

social media management

Read Reviews (9)

Read Reviews (26)

social media analytics

Read Reviews (5)

Read Reviews (13)

engaging on social media

Read Reviews (3)

Read Reviews (2)

lifetime value management

Read Reviews (8)

Read Reviews (2)

training & onboarding

Read Reviews (4)

Read Reviews (12)

loyalty management

Read Reviews (3)

Read Reviews (2)

identify target customers

Read Reviews (2)

Read Reviews (1)

customer case management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (1)

Read Reviews (13)

sales review & feedback

Read Reviews (1)

Read Reviews (2)

performance management

Read Reviews (1)

Read Reviews (5)

lead qualification

Read Reviews (1)

Read Reviews (2)

workflow management

Read Reviews (1)

Read Reviews (25)

sales incentive management

Read Reviews (0)

Read Reviews (4)

campaign management

Read Reviews (0)

Read Reviews (3)

knowledge management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase customer life time value

  • Improve stakeholder relations

  • Improve ROI

  • Improve visibility

  • Build brand awareness

  • Improve digital and social presence

  • Establish thought leadership

  • See 7 more

  • Enhance customer relationships

  • Establish thought leadership

  • Acquire customers

  • Enter new markets internationally or locally

  • Grow market share

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Build brand awareness

  • Increase sales & revenue

  • Improve consistency

  • See 8 more

Top Channels

Channels Used

  • chat

  • e-mail

  • website

  • promotions

  • mobile

  • social media

  • offline

  • omnichannel

  • phone calls

  • text SMS

  • games

  • on premises

  • Whatsapp

  • mobile app

  • See 11 more

  • chat

  • e-mail

  • website

  • promotions

  • mobile

  • social media

  • offline

  • omnichannel

  • phone calls

  • text SMS

  • games

  • on premises

  • Whatsapp

  • mobile app

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting