SurveySparrow NPS Overview
SurveySparrow-NPS helps identify loyal customers and their willingness to recommend the brand. An NPS score can be found with SurveySparrow today.
Use Cases
Customers recommend Customer Feedback Management, Engaging Conversational Surveys, Market Research, as the business use cases that they have been most satisfied with while using SurveySparrow NPS.
Business Priorities
Improve Customer Satisfaction and Establish Thought Leadership are the most popular business priorities that customers and associates have achieved using SurveySparrow NPS.
SurveySparrow NPS Use-Cases and Business Priorities: Customer Satisfaction Data
SurveySparrow NPS's features include Embedded Survey Forms, Templates, Personalization, etc. and SurveySparrow NPS support capabilities include Chat Support, Email Support, 24/7 Support, etc. also SurveySparrow NPS analytics capabilities include Analytics, and Custom Reports.
Reviews
"We have been very satisfied with SurveySparrow. It has helped us to gather user feedback in an efficient way." - Jaakko Jalkanen
Peer review evidence (same sources as the product rating summary)
"...Higher completion rates means more customer feedback, the more improvement we can make so that the service gets better...." Peer review by Rangga S., IT Staff, Information Technology and Services
"...The conversational interface for collecting survey data is a more engaging format...." Peer review by Chris S., Chief Operating Officer, JCC MetroWest
"...We use this tool to conduct market research and get customer feedback too and its always been very helpful...." Peer review by Miroslav B., CEO, Entertainment
SurveySparrow NPS, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SurveySparrow NPS
Top Industries
- Information Technology and Services
- Computer Software
- Human Resources
Popular in
- Small Business
- Mid Market
- Enterprise
SurveySparrow NPS is popular in Information Technology And Services, Computer Software, and Human Resources and is widely used by Small Business, Mid Market, and Enterprise.
SurveySparrow NPS Customer wins, Customer success stories, Case studies
How can SurveySparrow NPS optimize your Customer Feedback Management Workflow?
How efficiently Does SurveySparrow NPS manage your Engaging Conversational Surveys?
What makes SurveySparrow NPS ideal for Market Research?
How efficiently Does SurveySparrow NPS manage your Helpdesk Management?
819 buyers and buying teams have used Cuspera to assess how well SurveySparrow NPS solved their Customer Feedback Management needs. Cuspera uses 3385 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We have been very satisfied with SurveySparrow. It has helped us to gather user feedback in an efficient way. Testimonial By Jaakko Jalkanen |
|
Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent. Testimonial By Katherine Stevens |
|
Smart, varied and loaded with opportunity for users to share insights they might not otherwise feel comfortable sharing. Testimonial By Alex Healy |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jaakko Jalkanen Business Manager Brella |
We have been very satisfied with SurveySparrow. It has helped us to gather user feedback in an efficient way. Testimonial By Jaakko Jalkanen |
|
Katherine Stevens Market Intelligence & Strategy Manager Paysafe |
Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent. Testimonial By Katherine Stevens |
|
Alex Healy Digital Producer Heat + Deloitte Digital |
Smart, varied and loaded with opportunity for users to share insights they might not otherwise feel comfortable sharing. Testimonial By Alex Healy |
NPS Platform by SurveySparrow | Predict Customer Trends | Uncover Loyalty Insights | Drive Growth
Frequently Asked Questions (FAQ)
What buyers ask before choosing SurveySparrow NPS
What is SurveySparrow NPS?
SurveySparrow’s NPS Survey Platform enables measure of customer loyalty across all touch-points by tracking and improving on the Net Promoter Score. In addition to customer feedback and tracking of measures on actions taken and progress, it enables new customer acquisition through promoter reviews. It can be used across industries such as Healthcare, Hospitality, Market Research and more and across all the customer facing functions such as Sales, Marketing and others.
The NPS Platform features include tools for creation of dynamic lists and customer segments based on various criteria, enabling responses and follow-ups based on the in-depth analysis on customer types. The NPS surveys can be automated on preference of choice of time, frequency and the recurrence mode. It also provides for Sentiment analysis to understand the loyalty factor based on the insights collected.
The platform facilitates storing of all responses in one place, and tracking facilitated all the way through to resolution. It enables branding with the business name and logo and personalized follow-up questions for promoters and detractors. It also enables integration with the existing system through Workflows and alerts.
What is SurveySparrow NPS used for?
What are the top features of SurveySparrow NPS?
Who uses SurveySparrow NPS?
What are SurveySparrow NPS alternatives?
Where is SurveySparrow NPS located?
Peers used SurveySparrow NPS for customer feedback management and Engaging conversational surveys
SurveySparrow NPS Competitors
SurveySparrow NPS Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (137) |
| Custom Reports | Read Reviews (409) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (137) |
| Custom Reports | Read Reviews (409) |
Software Failure Risk Guidance
?for SurveySparrow NPS
Overall Risk Meter
Top Failure Risks for SurveySparrow NPS
SurveySparrow Inc. Pricing
Pricing(productCode=CFProdCode-17297, pricingDescription=SurveySparrow NPS product comes with a pricing plan that is attractive and scalable to drive customer loyalty and experience program. With a starting price point of $249 per month billed annually, the plan supports upto 50K responses upto 2 users. This comes with a host of NPS related capabilities like - NPS sentiment analysis, word cloud, NPS survey throttling. If customer needs higher scale, then can switch to Enterprise plan. All these are backed by a 14 day free trial. , isFreeVersionAvailable=NO, startingPrice=$249 per month, isFreeTrialAvailable=YES, trialPeriod=14 days, isDemoVersionAvailable=NO, valueForMoneyMeterText=The overall value for money for SurveySparrow is determined by quality and responsiveness of customer support, how easy to setup the product and time to value and also whether the product is backed by extensive training. Ofcourse, this is viewed in conjunction with the pricing. SurveySparrow customers are very happy with the quality and responsiveness of the support and the ease of setup. The training modules are moderate and it can be enhanced with more tutorials. The base product is available with a number of add-on like NPS, 360 degree assessment. , valueForMoneyMeterValue=75, customerSupport=High, deployment=High, training=Medium, addOn=Medium, pricingLink=https://surveysparrow.com/pricing/, updatedOn=Mon Feb 15 00:00:00 UTC 2021)
SurveySparrow Inc. News
SurveySparrow Launches SparrowDesk - the AI - First Customer Support Platform
SurveySparrow has launched SparrowDesk, an AI-first customer support platform designed to auto-resolve tickets and enhance omni-channel support. This new addition aims to simplify customer experience management by integrating AI capabilities that assist support agents and streamline operations. SparrowDesk is part of SurveySparrow's strategy to expand its product suite and address real-world customer service challenges.
SurveySparrow Inc. Profile
Company Name
Company Website
https://surveysparrow.com/HQ Location
340 S Lemon Ave #9091, Walnut, CA 91789, US
Employees
11-50
Social
Financials
PRIVATE
What makes SurveySparrow NPS ideal for Social Media Management?