SurveySparrow NPS Overview
SurveySparrow-NPS helps identify loyal customers and their willingness to recommend the brand. An NPS score can be found with SurveySparrow today.
Use Cases
Customers recommend Customer Feedback Management, Engaging Conversational Surveys, Market Research, as the business use cases that they have been most satisfied with while using SurveySparrow NPS.
Business Priorities
Improve Customer Satisfaction and Establish Thought Leadership are the most popular business priorities that customers and associates have achieved using SurveySparrow NPS.
SurveySparrow NPS Use-Cases and Business Priorities: Customer Satisfaction Data
SurveySparrow NPS's features include Embedded Survey Forms, Templates, Personalization, etc. and SurveySparrow NPS support capabilities include Chat Support, Email Support, 24/7 Support, etc. also SurveySparrow NPS analytics capabilities include Analytics, and Custom Reports.
Reviews
"SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-...boarding." - Parisa Vassei
SurveySparrow NPS, SurveySparrow Enterprise, SmartSurvey, Cvent online survey, Qualtrics Customer Experience, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SurveySparrow NPS
Top Industries
- Information Technology and Services
- Computer Software
- Human Resources
Popular in
- Small Business
- Mid Market
- Enterprise
SurveySparrow NPS is popular in Information Technology And Services, Computer Software, and Human Resources and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on SurveySparrow NPS Use Cases
Why is SurveySparrow NPS the best choice for Customer Feedback Management?
How can SurveySparrow NPS enhance your Engaging Conversational Surveys process?
Why is SurveySparrow NPS the best choice for Market Research?
How does SurveySparrow NPS facilitate Helpdesk Management?
40+ more Business Use Cases
819 buyers and buying teams have used Cuspera to assess how well SurveySparrow NPS solved their Customer Feedback Management needs. Cuspera uses 3385 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-boarding. Testimonial By Parisa Vassei |
|
Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent. Testimonial By Katherine Stevens |
|
Smart, varied and loaded with opportunity for users to share insights they might not otherwise feel comfortable sharing. Testimonial By Alex Healy |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Parisa Vassei Founder Parisa Consulting |
SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-boarding. Testimonial By Parisa Vassei |
|
Katherine Stevens Market Intelligence & Strategy Manager Paysafe |
Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent. Testimonial By Katherine Stevens |
|
Alex Healy Digital Producer Heat + Deloitte Digital |
Smart, varied and loaded with opportunity for users to share insights they might not otherwise feel comfortable sharing. Testimonial By Alex Healy |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Information Technology and Services
|
Information Technology and Services |
Case Study MphasisRead More |
|
NA |
Case Study BrellaRead More |
Financial Services
|
Financial Services |
Case Study PaysafeRead More |
Video
NPS Platform by SurveySparrow | Predict Customer Trends | Uncover Loyalty Insights | Drive Growth
Frequently Asked Questions(FAQ)
for SurveySparrow NPS
What is SurveySparrow NPS?
SurveySparrow’s NPS Survey Platform enables measure of customer loyalty across all touch-points by tracking and improving on the Net Promoter Score. In addition to customer feedback and tracking of measures on actions taken and progress, it enables new customer acquisition through promoter reviews. It can be used across industries such as Healthcare, Hospitality, Market Research and more and across all the customer facing functions such as Sales, Marketing and others.
The NPS Platform features include tools for creation of dynamic lists and customer segments based on various criteria, enabling responses and follow-ups based on the in-depth analysis on customer types. The NPS surveys can be automated on preference of choice of time, frequency and the recurrence mode. It also provides for Sentiment analysis to understand the loyalty factor based on the insights collected.
The platform facilitates storing of all responses in one place, and tracking facilitated all the way through to resolution. It enables branding with the business name and logo and personalized follow-up questions for promoters and detractors. It also enables integration with the existing system through Workflows and alerts.
What is SurveySparrow NPS used for?
What are the top features of SurveySparrow NPS?
Who uses SurveySparrow NPS?
What are SurveySparrow NPS alternatives?
Where is SurveySparrow NPS located?
Peers used SurveySparrow NPS for customer feedback management and Engaging conversational surveys
SurveySparrow NPS Competitors
SurveySparrow NPS Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (137) |
| Custom Reports | Read Reviews (409) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (137) |
| Custom Reports | Read Reviews (409) |
Software Failure Risk Guidance
?for SurveySparrow NPS
Overall Risk Meter
Top Failure Risks for SurveySparrow NPS
SurveySparrow Inc. News
SurveySparrow Forays Into Generative AI With New Features to Revolutionize Customer Experience
SurveySparrow, a customer experience platform, introduces over 20 generative AI features to enhance customer feedback analysis.
SurveySparrow Inc. Profile
Company Name
SurveySparrow Inc.
Company Website
https://surveysparrow.com/HQ Location
340 S Lemon Ave #9091, Walnut, CA 91789, US
Employees
11-50
Social
Financials
PRIVATE
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