Comparison Summary
This comparison report of CustomerCount vs. Enghouse Insights is based on a specific set of business needs and context. The comparison uses 1004 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing CustomerCount and Enghouse Insights
CustomerCount, Enghouse Insights, Spark Chart, CustomerSure, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
CustomerCount covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Loyalty Management, Social Media Management with Social Media, etc.
Enghouse Insights focuses on Market Research, Helpdesk Management with Phone Calls, Collecting Feedback with Website, Engaging Conversational Surveys, etc.
"CustomerCount has allowed our organization to excel in not only receiving customer feedback but applying that feedback for the betterment of the customer experience with Breckenridge Grand Vacations. It is a versatile product with robust analytics a...nd reporting. " - Rick Tramontana
"Userneeds is one of the largest online sample providers in the Nordics. We have been using NEBU for 4 years, and are very satisfied with system, both DubInterviewer and DubKnowledge. NEBU is strong in a all improtant areas for doing online resarch -... very flexible, easy to use, strong in responsives to different devices, abilty to program sophisticated surveys, ability to handle and compute enormous amout of data, innovative approach and a strong sense af urgency when needed. Overall we are very happy to work with NEBU, and expect to do so in many years to come. " - Karsten Busck
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Enghouse Insights
Focus area
Enghouse Insights is better than CustomerCount for
Software Failure Risk
About
Customer Feedback Tool to Add More Accountability and Improve Process Simultaneously
Technology for data-driven decision making
Financials
NA
PRIVATE
Business Need
Total Processes
(we found evidences for)
43
18
Total Goals
(we found evidences for)
13
1
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve stakeholder relations
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Improve efficiency
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Increase sales & revenue
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Acquire customers
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Launch new products
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Grow market share
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Improve brand engagement
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Build brand awareness
-
Improve ROI
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Enter new markets internationally or locally
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Improve digital and social presence
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Improve internal communications
- See 10 more
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Grow market share
Top Channels
Channels Used
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phone calls
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website
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social media
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Facebook
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mobile
- See 2 more
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phone calls
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website
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social media
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Facebook
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mobile
- See 2 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
